Medical Assistant - Pasadena, CA - Onsite at Tia in Pasadena, California, United States

Job description

• We’re hiring a Medical Assistant to support day-to-day clinical care and patient flow at our Pasadena clinic.
• As a Medical Assistant at Tia, you’ll help keep the clinic running smoothly by rooming patients, collecting health information and vitals, supporting providers, preparing exam rooms, performing phlebotomy, and helping ensure each patient feels seen, heard, and cared for. This role is a great fit for someone who is highly organized, calm under pressure, detail-oriented, and energized by delivering an excellent patient experience.
• Opportunity to help reimagine women’s healthcare
• Collaborative clinic environment with providers, MAs, and front-of-house teams
• Mission-driven team focused on high-quality, personalized patient care
• Hands-on role supporting both clinical care and clinic operations
• Opportunity to build experience in an integrated women’s health model

Responsibilities

• Patient Rooming & Clinical Support: Room patients, collect relevant health information, review health summaries, take vitals, and document accurately in the medical record.
• Provider Support: Help providers prepare for patient visits by reviewing upcoming schedules, capturing relevant patient context, and communicating important updates throughout the clinic day.
• Patient Flow & Clinic Coordination: Monitor the schedule, help move patients smoothly from front of house to back of house, and partner with the care team to keep clinic flow on track.
• Labs, Imaging & Follow-Up: Support lab and imaging workflows, including entering orders, confirming diagnosis codes, updating pharmacy information, and helping ensure follow-up items are completed in a timely manner.
• Phlebotomy & Clinical Procedures: Perform phlebotomy and specimen collection as needed while following Tia’s clinical guidelines and safety standards.
• Clinic Readiness: Prepare, clean, disinfect, and restock exam rooms throughout the day, including supply management, expiration checks, autoclaving, and ordering supplies as needed.
• Personalized Patient Care: Capture relevant patient preferences, needs, and context to help the broader care team deliver thoughtful, individualized care.

Requirements

• Medical Assistant certification or completion of a Medical Assistant training program, as required by applicable state or payer requirements
• 1-2 years of experience in a clinical, ambulatory, primary care, women’s health, or patient-facing healthcare setting
• Phlebotomy experience
• Experience taking and documenting vitals
• Comfort using electronic medical record systems and clinical documentation tools
• Strong attention to detail and ability to follow clinical workflows and documentation standards
• Highly organized, calm under pressure, and able to manage multiple priorities in a busy clinic environment
• Strong patient service orientation and ability to communicate with empathy, professionalism, and discretion
• Understanding of HIPAA and patient confidentiality requirements
• Authorization to work in the United States
• Ability to work Monday-Friday opening or closing shifts, with rotating Saturdays as needed
• Experience in women’s health, primary care, gynecology, dermatology, or integrated care settings
• Experience supporting LGBTQ+ patients or patients from diverse backgrounds and communities
• Experience with DrChrono, TiaMD, or similar EMR systems
• Experience with autoclaving, disinfecting, supply management, and clinical inventory workflows
• Strong understanding of data security protocols and healthcare privacy requirements

Skills

Required

• Phlebotomy
• Taking and documenting vitals
• Attention to detail
• Organizational skills
• Calm under pressure
• Patient service orientation
• HIPAA and patient confidentiality

Benefits

• Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.
• The expected compensation range for this role is: $21 - $23 per hour
• Medical, dental, and vision benefits, if applicable
• Paid time off, sick leave, and holidays, if applicable
• Professional development support
• Other role-specific benefits