Customer Service Rep at Baseline Fitness in Waterloo WL - Waterloo, IA 50702
- Company: Baseline Fitness
- Location: Waterloo WL - Waterloo, IA 50702
- Posted: Sep 23, 2026
- Type: Full-Time/Part-Time
Overview
Position Type Full-Time/Part-Time Category Customer Service Description Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Job description
- Position Type
- Full-Time/Part-Time
- Category
- Customer Service
- Description
- Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Responsibilities
- Greet/meet potential members, providing a great customer experience.
- Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- Taking info calls and tours
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
- Help maintain the neatness/cleanliness of the club.
Requirements
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
Skills
Required
- Customer service
- Basic computer proficiency
- Communication
- Listening
- Problem solving
- Diplomacy
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities