Spa Front Desk Concierge at Columbus Hospitality Management in Ocala, FL
- Company: Columbus Hospitality Management
- Location: Ocala, FL
- Posted: Sep 23, 2026
- Type: Full-time
- Experience: 1+ years
Overview
Description Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests. Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.
Job description
- Description
Responsibilities
- Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.
- Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.
- Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
- Provide tours of the spa and offer/serve beverages as needed.
- Communicate spa promotions with guests.
- Maintain cleanliness and neatness of spa facility, locker room and spa front desk.
- Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
- Perform daily general cleaning and minor maintenance tasks in the spa facility.
- Responsible for opening and/or closing of the spa
- Ability to ensure cash handling procedures are always adhered to.
- Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.
- This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Requirements
- Minimum 1-year experience working in a customer service-based position.
- Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
- Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
- Attention to detail and excellent organizational skills.
- Maintain a professional business appearance, attitude, and performance.
- Must be able to work a variety of shifts including weekends, evenings, and holidays.
Skills
Required
- Customer service
- Communication skills
- Attention to detail
- Organizational skills
- Cash handling
About Columbus Hospitality Management
The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.