Customer Service Representative - Winston Collection at Imperial in Rochester Hills, MI

Job description

• Winston Collection is in search of a self-directed Customer Service Representative (CSR) who can manage customer accounts, communicate with outside sales representatives, and handle other projects as assigned. This position reports directly to the CSR Manager.
• Salary: $20 - $21 / Hour
• Employment Type: Full Time - Hourly
• Location: Rochester Hills, Michigan (Onsite)

Responsibilities

• Manage customer accounts from initial orders to finalization.
• Communicate with outside sales representatives as well as corporate and wholesale customers.
• Understand color patterns, leather headcovers & accessories, and other information necessary for maintaining processes.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer.
• Answer questions from customers or individuals about products or direct them to the appropriate person.
• Follow up on orders to ensure delivery by specified dates.
• Build relationships with customers and clients.
• Proof designs from the art department.
• Understand company trademarks and registrations.
• Learn and understand the purchase order process.
• Communicate with customers over multiple email systems.
• Work with company-related websites and website orders.

Requirements

• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage multiple projects simultaneously
• Ability to deal promptly with various types of client demands

Skills

Required

• Strong organizational skills

Preferred

• Customer service experience

Benefits

• 401K with company match
• Health care (medical, dental, vision)
• Employee Assistance Program
• PTO (vacation, personal days, 9 company holidays)
• Opportunities for continuing education
• Employee product discounts