Design Sales Associate - Joybird at La-Z-Boy in Seattle, WA

Job description

• This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience.

Responsibilities

• Responsible for opening and closing the store and performing other duties in the absence of management.
• Assigned and are responsible for opening and closing the store with store keys and alarm code
• Responsible for daily sales reporting to the retail leadership
• Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests.
• Effectively perform the Lead Sales Associate role, serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintaining the showrooms design and visual standards using merchandising guidelines.
• Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
• Assist our leadership team to create programs and initiatives to make our customers’ experiences even better.
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
• Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.

Requirements

• 2+ years retail sales experience with shift supervision experience preferred
• Strong interpersonal and customer service skills required
• No travel required
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays
• Passion for driving the customer service experience
• As a Key Holder you exhibit an aptitude for managerial responsibilities
• Knowledge of furniture industry a plus
• Ability to work well both independently and in a collaborative or team setting
• Proficiency in Mac operating systems and Microsoft office
• Strong leadership and communication skills both written and verbal

Skills

Required

• Retail sales
• Shift supervision
• Interpersonal skills
• Customer service
• Flexible schedule availability

Preferred

• Passion for customer service
• Managerial aptitude
• Furniture industry knowledge
• Independent and collaborative work
• Mac operating systems
• Microsoft Office
• Leadership
• Communication

Benefits

• Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
• More information can be found via: https://learn.bswift.com/la-z-boy
• At Joybird, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices.
• Base Compensation Range: $18 - 22 per hour
• Commission & Bonus: Earn more with UNCAPPED commission on written sales – 2% on all sales. Monthly bonus opportunity of $500 based on your ability to meet specific individual sales goals
• The Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay practices.