Customer Service Representative - OnlineComponents.com at Master Electronics in US-AZ-Phoenix

Job description

• To be a family that uses our collective superpowers to do significant good.
• OnlineComponents.com, a Masters Electronics company, is growing, and we’re looking for more superheroes to join forces with us!
• Our Customer Service Representatives are at the heart of OnlineComponents.com . Often the first people our customers connect with, they bring our core values to life through helpful solutions, genuine care, and a commitment to making every interaction count.
• Pay Range: $18.00 - $21.00 / Hourly
• Location: Phoenix, Arizona

Responsibilities

• Provide fast, friendly support by phone and digital channels, helping customers with orders, status updates, quotes, and post-order questions
• Partner with internal teams to get customers clear, consistent answers and make sure every request is handled with care and ownership
• Keep follow-ups on track, meet service-level expectations, and keep customers informed along the way
• Create positive customer experiences that build trust, strengthen loyalty, and support lasting relationships with Master Electronics
• Set clear expectations and guide customers through order-related questions to create a smooth, transparent buying experience
• Spot service challenges early and take action to resolve issues quickly, fairly, and with the customer in mind
• Help resolve disputes by understanding the root cause, communicating next steps, and making sure customers feel heard and supported
• Share customer feedback and insights that help improve the website and overall service experience
• Review CSAT feedback and customer trends to identify ways to keep improving the customer experience

Requirements

• What You Need to Succeed
• Customer-first mindset with a genuine desire to help others and support our mission: “to be a family that uses our collective superpowers to do significant good”
• Strong verbal and written communication skills with the ability to create clear, professional, and positive customer interactions
• Ability to manage customer expectations around requests, orders, lead times, and service levels with confidence and care
• Strong problem-solving skills with the ability to identify root causes and support practical, fair resolutions
• Collaborative team player who contributes to a positive, motivating work environment
• Self-starter who can work independently, manage priorities, and stay organized in a fast-paced support environment
• High integrity, curiosity, and eagerness to learn, improve processes, and support continuous improvement
• Comfortable using Microsoft Office, Outlook, and desktop technology to complete daily responsibilities
• High school diploma or equivalent required; bachelor’s degree preferred
• 2+ years of customer service or contact center experience
• Experience using SaaS-based ticketing systems to track, manage, and resolve customer inquiries

Skills

Required

• Customer-first mindset
• Strong verbal and written communication
• Problem-solving
• Collaborative team player
• Self-starter
• Microsoft Office
• Outlook
• SaaS-based ticketing systems

Benefits

• Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy
• Secure Your Future: 401(k) match program where you are vested from day-one
• Invest in Your Education: Tuition assistance empowers you to further your education and career
• Employee Assistance Program (EAP) and other incentives : Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
• Enjoy Work-Life-Harmony : Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
• Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
• Provide Additional Financial Security: Company-funded and v oluntary AD&D Life Insurance for you and your loved ones
• If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness