Seasonal Merchant (E-Commerce) Operations Associate at Uncommon Goods in Brooklyn, NY

Job description

• Help keep thousands of uncommon products moving during our busiest time of year.
• We're looking for Seasonal E-Commerce Operations Associates to support our Merchant Operations team through the holiday season. You'll work directly with our vendors to place and track purchase orders, follow up on shipments, resolve order and inventory issues, and make sure information stays accurate and up to date.
• If you have experience in e-commerce, retail operations, purchasing, order management, vendor support, inventory, logistics, or customer operations, this could be a role for you.

Responsibilities

• * Place purchase orders and follow up with vendors on confirmations, inventory, tracking, and invoices
• * Communicate with vendors by phone and email to answer questions and resolve issues
• * Track orders and help make sure products arrive when and where they're supposed to
• * Maintain accurate information on product availability, costs, reorders, and vendor communications
• * Troubleshoot shipping, inventory, and order issues and help identify solutions
• * Work across multiple systems to keep orders and information moving
• * Partner with our Merchandising, Customer Service, and Warehouse teams during our busy holiday season
• * Jump in on other Merchant Operations projects when needed

Requirements

• You don't need to have done this exact job before. We're looking for someone who has experience in a fast-moving retail, e-commerce, purchasing, logistics, inventory, vendor support, or customer operations environment and can learn quickly.
• * Have experience working with orders, inventory, vendors, customers, or shipping
• * Are extremely organized and detail-oriented
• * Are comfortable following up with people by phone and email
• * Can manage multiple priorities without losing track of the details
• * Enjoy figuring out what went wrong and finding a solution
• * Are comfortable working in Excel and learning new systems
• * Pick up technology quickly and aren't intimidated by having several systems open at once
• * Can work independently while also being part of a collaborative team
• * Experience with purchase orders or vendor management
• * E-commerce or retail operations experience
• * Zendesk or another ticketing/customer service platform
• * Experience with Excel formulas, VLOOKUPs/XLOOKUPs, or PivotTables
• * Experience with an ERP, inventory management, order management, or purchasing system

Skills

Required

• Extremely organized and detail-oriented

Benefits

• * 40% employee discount
• * Casual dress
• * Open Book financial transparency
• * Collaborative, supportive team
• * The opportunity to make a meaningful impact during our busiest season