Client Relations Account Executive III at LoanCare in US

Job description

• Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Client Relations Account Executive III . The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

Responsibilities

• • Responsible for interacting, managing and maintaining all aspects of the Client and/or Investor and Insurer (combined, known as “Agencies”) relationship
• • Responsible for all aspects of Client/Agency satisfaction by ensuring comparisons are done month-to month, escalated issues are brought to attention of manager, suggested solutions are provided, meeting follow up is documented, etc.
• • Serve as a main point of contact for all Client/Agency inquiries, questions and concerns
• • Understand each Client’s/Agency’s business and is able to speak about all aspects of servicing and understands the industry and best practices
• • Responsible for all training and implementation for new staff members within Client’s/Agency’s shop
• • Utilizes all resources internally and externally (i.e., agency guides, HUD, etc.) to keep abreast with industry news and changes affecting Client/Agency
• • Provides a monthly business review for Client/Agency on trends, SLA’s, etc.
• • Researches, resolves, and reports Client/Agency problems and inquiries and ensures timely responses back to the Client
• • Ensures timely updates provided to Client/Agency or representative through final problem resolution or completion of Client/Agency deliverable
• • Evaluate and assess reports for trending and tracking client concerns/inquiries, and response time to Clients/Agencies
• • Coordinates and conducts proactive Client/Agency conference calls and meetings – for all functional areas with proposed agenda to ensure preparedness for meeting and follow up/final resolution
• • Makes recommendations to change process, procedures and management controls based on results of problem research and the final solution to Client/Agency raised issues and concerns
• • Maintain a thorough knowledge of policies and tools to effectively answer the majority of Client/Agency inquiries without assistance
• • Assist other team members as needed due to volume spikes
• • All other duties as assigned

Requirements

• • High School Diploma or equivalent required
• • 5+ years of experience in mortgage servicing or mortgage banking
• • 5+ years of customer service experience
• • Strong knowledge of the mortgage industry; agency and insurer experience required
• • Strong knowledge of GSE, HUD, VA and GNMA guides
• • Strong knowledge of Default and industry experience preferred
• • Strong knowledge of LPS/MSP Systems
• • Strong knowledge of Microsoft Suite applications and systems (i.e., Excel and PowerPoint)
• • Strong negotiation and mediation skills, to structure a negotiation that serves the best interests of LoanCare • Strong relationship or vendor/client management and communication skills
• • Strong analytical, problem solving, research, interpretive and decision-making skills
• • Detail oriented with the ability to successfully manage multiple priorities and meet deadlines
• • Ability to work in fast paced environment
• • Ability to travel to Client/Agency and/or LoanCare site locations
• • Ability to communicate and work with all levels of management and senior executives
• • Ability to meet client, department and investor standards with regard to job knowledge, quality, efficiency, initiative, teamwork, customer service, productivity and overall performance

Skills

Required

• Strong negotiation and mediation skills

Benefits

• LoanCare’s Total Rewards Package offers a compr eh ensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
• Compensation Range: $58,700.00 - $98,600.00 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.