Quality and Training Analyst at Pie Insurance in United States

Job description

• Reporting directly to our Manager of Quality & Training, the Quality & Training Analyst is responsible for ensuring consistent application of Pie's policies, procedures, and guidelines across multiple operational departments. This role supports and executes quality audit programs, contributes to training content development and delivery, and helps maintain the documentation and governance infrastructure that keeps our teams accurate, compliant, and improving over time.

Responsibilities

• Within the framework of the department’s Quality Program, conducts individual file audits, ensuring consistent application of rules and internal processing guidelines in the underwriting, audit, and customer service departments. Gathers and analyzes data collected from the quality reviews.
• Promotes quality awareness and adherence to procedures, identifies trends, coaching, and training opportunities.
• Consistently applies integrative thinking to solve for underlying needs and determine trends as a basis to develop training for team members to improve.
• Assists in the facilitation and presentation of trainings across various departments.
• Coordinates and participates in quality meetings, consistency checks, and calibration sessions.
• Supports LOA framework documentation across assigned departments, including mapping authority levels and coordinating updates with operational stakeholders.
• Provides guidance to individuals within the underwriting, audit, and customer service departments to grow their knowledge of processes, systems, regulatory requirements, and company expectations with the goal of helping them become self-sufficient and subject matter experts.
• Participates in process improvement teams/projects and other problem-solving processes to drive improvements. Provides guidance and direction on new procedures/systems, ensures they are adopted by the department.

Requirements

• High School diploma or GED required; Bachelor's Degree preferred.
• 3+ years of related professional experience such as working within an insurance quality analyst, underwriting role or premium audit role.
• Comprehensive knowledge of workers compensation in multiple states along with general insurance knowledge.
• Strong attention to detail with the ability to review files accurately and consistently across high volumes.
• Clear written and verbal communication skills, including the ability to document findings and provide feedback in a constructive and straightforward way.
• Comfort managing work across multiple departments and shifting priorities simultaneously.
• Experience working with project management or workflow tools such as Jira, and documentation platforms such as Confluence, preferred.
• Experience communicating in internal chat platforms, like Slack or Teams.

Skills

Required

• Quality auditing
• Data analysis
• Attention to detail
• Written and verbal communication
• Documentation
• Coaching and training
• Project management
• Workflow tools (e.g., Jira)

Preferred

• Experience with Jira
• Experience with Confluence

Benefits

• Competitive cash compensation
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
• Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.
• Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
• $70,000 - $90,000 USD