Senior Account Manager at Teague in Charleston, South Carolina

Job description

• A Senior Program Manager at Teague is a strategic partner to executive leadership and clients, owning the success of complex, multi-disciplinary, and multi-year programs from vision through delivery. In this role, you shape program strategy, define success metrics, build trusted relationships with senior client stakeholders, and anticipate business and industry trends to help position Teague—and our clients—for long-term success.
• You’ll lead cross-functional teams to deliver high-impact work on time and within budget, balancing creative excellence with operational rigor. Partnering closely with Creative, Growth, and Finance leaders, you’ll forecast revenue, budgets, and resourcing, oversee scopes and risk management, and ensure clarity and accountability across all phases of work. As a hands-on leader and mentor, you’ll help elevate program management practices while contributing directly to Teague’s growth, client satisfaction, and industry leadership.
• You are a strategic, client-focused program leader who thrives at the intersection of design, business, and delivery. You bring a strong ability to translate complex challenges into clear, integrated programs, and you’re comfortable partnering with executive leaders and senior client stakeholders as a trusted advisor. You naturally anticipate business and industry trends, using that perspective to shape program roadmaps, guide client conversations, and identify opportunities for growth and innovation.
• You’re an experienced relationship builder who can communicate effectively with both creative and technical teams, as well as with non-technical audiences. You balance rigor with flexibility—bringing structure, financial acumen, and operational discipline without stifling creativity. You understand how to lead multi-disciplinary teams, manage scope and risk, and drive accountability across complex engagements, while maintaining focus on long-term client health and business outcomes.
• You’re also a hands-on leader and mentor, setting clear expectations, and raising the bar for program excellence. With a strong understanding of design and consulting environments—and a curiosity for emerging industry trends—you bring systems-level thinking, sound judgment, and a collaborative mindset that helps teams and clients succeed.

Responsibilities

• OWNING
• Serve as a strategic partner to executive leadership and clients, co-defining program vision, success metrics, and long-term business outcomes that align with Teague’s growth and design strategy.
• Own the end-to-end success of multi-disciplinary, multi-year programs—ensuring delivery excellence, profitability, and client satisfaction across a portfolio of projects.
• Anticipate client and market needs to proactively shape proposals, partnerships, and future opportunities that extend Teague’s impact and strengthen relationships.
• Partner with Finance, Growth, and Creative Leadership to forecast annual revenue, budget, and resourcing needs—informing Teague’s broader business planning.
• Build, deepen, and sustain trusted relationships with senior-level client stakeholders, representing Teague as a strategic advisor and thought leader.
• Champion program excellence and operational discipline across all phases—from discovery through delivery—ensuring clarity, accountability, and quality across teams and clients.
• Translate complex client challenges into integrated, strategic programs that blend Teague’s capabilities across design, technology, and strategy.
• Evaluate business and industry trends to guide Teague’s positioning and identify emerging opportunities for innovation and growth.
• Develop multi-year program roadmaps grounded in client objectives, evolving market dynamics, and measurable business impact.
• Serve as a thought partner to Creative and Growth leaders, contributing to Teague’s approach to client engagement, value creation, and delivery models.
• Apply systems-level thinking to balance near-term deliverables with long-term client relationship health, operational scalability, and business sustainability.
• Represent Teague in industry events, conferences, and client forums to elevate brand visibility and thought leadership.
• DOING
• Lead cross-functional teams to deliver high-impact programs on time, within budget, and aligned to client and business goals—balancing rigor, creativity, and agility.
• Oversee contract negotiations, scopes, estimates, and risk management plans; ensure clarity of deliverables, dependencies, and success metrics.
• Drive accountability through structured program governance, milestone reviews, and transparent communication across clients, teams, and leadership.
• Mentor and develop program and project managers to grow their strategic, financial, and client-relationship capabilities.
• Build and maintain scalable program management processes and tools that improve efficiency, visibility, and quality across engagements.
• Deliver compelling, data-informed presentations and rationales to senior clients, demonstrating measurable impact and return on investment.
• Meet or exceed annual program and revenue targets, contributing directly to Teague’s financial and strategic success.

Requirements

• Bachelor’s Degree from an accredited school preferred.
• 7+ years of account management, project management, or design management experience in creating business solutions from either the creative or consulting point of view to create, maintain, and grow customer relationships, with 3-5 years of team leadership experience.
• Demonstrated ability to establish a project/program strategy and execute that strategy.
• Experience in high-level, design-integrative business planning and development.
• A proven track record of successful business development and satisfied clients.
• Must have a positive reputation for building and maintaining relationships with people at all levels of an organization across a diverse range of cultural, generational, ethnic, racial, educational, and social backgrounds.
• Understands business operations and can effectively contribute to yearly planning and multi-year program planning.
• Experience communicating complex, technical information to audiences that do not have a deep technology orientation, as well as ones that do.
• An understanding of international design culture.
• Knowledge of the requirements of a design operation, including airlines, aviation or transportation design services.
• Up-to-date knowledge of current and emerging trends and practices in the aviation industry.
• Understanding of plan projects including schedules, priorities, activities, and workload.
• Must be a U.S. citizen as compliant with the International Traffic in Arms Regulations (ITAR). Must be located or willing to relocate to Seattle, WA.
• The salary range for this job in most US geographic locations is $165,000 - $185,000

Skills

Required

• Strategic program leadership
• Client relationship management
• Cross-functional team leadership
• Risk management
• Contract negotiation
• Operational discipline
• Mentoring and developing team members
• Systems-level thinking
• Data-informed presentation skills
• Knowledge of aviation industry trends
• U.S. citizenship (ITAR compliance)

Benefits

• Creative Environment – Work with a talented and passionate team.
• Growth-Oriented – We support professional development and skill-building.
• Collaborative Culture – We value diverse perspectives and ideas.
• Impactful Work – Shape the future of design and create meaningful experiences.
• A Team That Cares – We believe great work comes from happy, inspired people.
• At Teague, we believe in fostering an environment where everyone thrives. Here's what makes us unique:
• We create new ways of working to drive innovation and adaptability.
• We trust one another, empowering collaboration and autonomy.
• We never stand still, embracing growth and continuous learning.
• We champion new ideas and perspectives, valuing creativity and fresh thinking.
• We celebrate our differences and foster an inclusive culture of belonging.
• We engage across diverse projects that challenge and inspire.
• We encourage work/life integration, promoting balance and well-being.
• At Teague, we value diversity, equity, and inclusion. We search the globe to find and attract top talent from diverse backgrounds and value unique perspectives and experiences.
• Join an Employee-Owned Company! We are employee-owned through an Employee Stock Ownership Plan (ESOP), meaning our people share in the long-term success of the business. Our ESOP fosters a culture of collaboration, accountability, and long-term stability because when we succeed, we all win together.
• We offer a comprehensive compensation and benefits package that rewards you based on performance and recognition for the value you bring to Teague. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography.
• In addition, our comprehensive Total Rewards package includes employer provided Short & Long-Term Disability and Life/AD&D insurance, alongside competitive dental and medical plans with a Health Savings Account option, Flexible Spending Accounts, 401k, and Parental Leave.
• We also offer voluntary benefits for vision, additional life, additional AD&D, accident & injury, critical illness, identity theft protections, legal and long-term care. Additionally, employees enjoy discounts on pet insurance and access to HealthCare Bluebook.
• As part of our comprehensive benefits package, full-time employees start by accruing 4 weeks of paid time off a year (prorated for part-time hires) and 10 paid holidays throughout the fiscal year. On-Call or Temporary employees accrue 1hr of PTO for every 30hrs worked.
• Full-time intern benefits start the first month following 60 days of hire and are not eligible to participate in Teague's 401k plan.
• We are a Washington State based company. All employees must reside in the state of Washington (unless otherwise noted for specific roles) and be able to access one of our studio locations in the greater Seattle area.