Product Analyst at Qantas in Sydney, New South Wales, Australia

Job description

• Great opportunity within our Flight Operations Technology Team
• Opportunity to innovate and drive change through technology
• Permanent, full time role based at our Mascot Campus
• At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.
• Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving.
• The Product Analyst role supports the Flight Operations Technology squad, working with business partners, wider technology domains and external parties to act as a conduit between the business & technology. This role is accountable for the maintenance of existing systems and the development of new systems to enable the business to achieve their objectives & strategic outcomes.
• You will work with closely with stakeholders to improve their processes and systems, and support the delivery of new features, enhancements and initiatives. This role governs service partners to ensure product features are delivered to commitments, meets business requirements and service levels. The Product Analyst has a customer-centric mindset with a drive for continuous improvement and innovation.

Responsibilities

• Support the Flight Operations Technology squad, working with business partners, wider technology domains and external parties to act as a conduit between the business & technology
• Accountable for the maintenance of existing systems and the development of new systems to enable the business to achieve their objectives & strategic outcomes
• Work closely with stakeholders to improve their processes and systems, and support the delivery of new features, enhancements and initiatives
• Govern service partners to ensure product features are delivered to commitments, meets business requirements and service levels

Requirements

• 3+ years’ experience in the areas of Business or Systems Analysis, Product or IT Support or related disciplines
• Previous aviation or travel industry experience is desirable
• Demonstrated technical expertise and practical experience within a specific technical area
• Strong stakeholder engagement and management skills
• Able to work cross-functionally and align business unit processes to enterprise business processes
• Proven ability to apply analytical and critical thinking skills to solve, and lead the solving of, strategic problems
• Proven track record of operating in IT Delivery environments from concept to BAU
• Prior experience with, and strong comfort using, collaboration tools such as JIRA and Confluence to document and manage stories
• Demonstrated understanding and use of modern delivery frameworks and their methodologies
• Strong experience in working with data sets to deduce accurate insights
• Excellent verbal and written communication skills with the ability to communicate complex ideas clearly to various audiences
• Project, change, or vendor management experience
• Experience in Operations and / or working in ongoing product lifecycle

Skills

Required

• Business or Systems Analysis
• Product or IT Support
• Stakeholder engagement and management
• Cross-functional collaboration
• Analytical and critical thinking
• IT Delivery
• JIRA and Confluence
• Data analysis
• Verbal and written communication
• Project, change, or vendor management
• Operations and product lifecycle

Preferred

• Aviation or travel industry experience

Benefits

• If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
• There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
• The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.