Call Center Specialist at Arthritis and Rheumatism Associates, PC in Calhoun Place - Rockville, MD 20855

Job description

• Salary Range
• Description
• This is a position that requires a lot of communication with Patients, Providers, and Family Members of patients. There is a lot of verbal and written communications internally as well as externally. It requires a lot of Multitasking and being able write clearly and concisely. You need to have a lot of patience and empathy as well as being able to work in a fast-paced environment, with a high volume of calls. The Call Center Specialist reports to the Call Center Manager. It is a full-time position that may be stressful at times but also has the potential to be a Hybrid Position working in the Calhoun office two days a week and home two days a week after completing six months of employment. Arthritis and Rheumatism is an organization that works four days a week, Monday Through Thursday, 36 hours a week.

Responsibilities

• The key duties are answering calls and Scheduling Appointments for all locations
• Scheduling appointments for New and Existing Patients
• Verify the system to see if the patient is new or existing
• Create a chart for the patient if they are New to ARA
• Enter all the patient’s demographics in the system
• Verify all the information to get the patient scheduled for an appointment
• Warm transfer calls to the appropriate department (Example: Eligibility, Business, Front Desk)
• Create a task message in the Nextgen system when you need to get a message to the Provider, or to a specific group of people.
• Get patients scheduled with the correct provider in the correct location
• Send messages to the front desk when patients same day or running late to the appointment.
• Work portal messages that are received from the patients through portal communications.
• Transfers patients to the Business office when there is a same day cancel to get the fee paid
• Call Center Specialists are responsible for working daily task that are assigned to the Call Center from Providers or other Departments.
• Call Center is responsible to run daily error reports to capture and correct any scheduling errors for the beginning of their shift and at the end of the shift.
• Call Center performs any other related work that is assigned.
• Assist with scheduling or cancelling appointments when asked by other areas.
• Able to work in a team as well as individually

Requirements

• Bachelor's
• Hight School Diploma with 3 years of Call Center experience in fast pace enviroment
• Customer Service Experience in Call Center Setting
• Experience working in HealthCare or Physicians Practice
• Computer Knowledge
• Telephone etiquette
• At least one year of medical office experience as a medical Receptionist

Skills

Required

• Customer Service
• Call Center Experience
• Computer Knowledge
• Telephone Etiquette
• Medical Office Experience
• Multitasking
• Clear and concise writing
• Patience
• Empathy
• Fast-paced environment
• Teamwork
• Independent work

Benefits

• Health/Dental/Vision Insurance
• FSA
• HSA
• Life Insurance
• 401K Contributions
• Disability Insurance
• Paid Time Off
• Every Friday off
• Tuition Assistance
• Free Parking
• Paid Maternity and Paternity Leave
• STD/LTD/ADD Insurance (short-term disability, long-term disability and accidental death and dismemberment insurance)
• $22.00 - $22.00 Hourly