Sr. Software Engineer L4 at DDN in Pune Office
- Company: DDN
- Location: Pune Office
- Posted: Sep 23, 2026
- Type: Full-time
- Experience: 8+ years
Overview
As a Senior Software Engineer – Infinia L4, you’ll be an escalation point for the most complex and critical issues affecting enterprise and hyperscale environments. This hands-on role is ideal for a deep technical expert who thrives under pressure and has a passion for solving distributed system cha…
Job description
- As a Senior Software Engineer – Infinia L4, you’ll be an escalation point for the most complex and critical issues affecting enterprise and hyperscale environments. This hands-on role is ideal for a deep technical expert who thrives under pressure and has a passion for solving distributed system challenges at scale. This role is part of the Infinia Core engineering team.
- You’ll collaborate with Engineering, Product Management, and Field teams to drive root cause resolutions, define architectural best practices, and continuously improve product resiliency. Leveraging AI tools and automation, you’ll reduce time-to-resolution, streamline diagnostics, and elevate the support experience for strategic customers.
Responsibilities
- Technical Expertise & Escalation Leadership
- Own critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies.
- Act as one of the technical escalation points for Infinia incidents — especially in production-impacting scenarios.
- Lead war rooms, live incident bridges, and cross-functional response efforts with other engineering, QA, and Field teams.
- Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate resolution.
- Product Knowledge & Value Creation
- Become a subject-matter expert on Infinia internals: metadata handling, storage fabric interfaces, performance tuning, AI integration, etc.
- Reproduce complex customer issues and propose product improvements or workarounds.
- Author and maintain detailed runbooks, performance tuning guides, and RCA documentation.
- Feed real-world support insights back into the development cycle to improve reliability and diagnostics.
- Customer Engagement & Business Enablement
- Partner with Field CTOs, Solutions Architects, and Sales Engineers to ensure customer success.
- Translate technical issues into executive-ready summaries and business impact statements.
- Participate in post-mortems and executive briefings for strategic accounts.
- Drive adoption of observability, automation, and self-healing support mechanisms using AI/ML tools.
- Delivering training to customer support and field engineering
Requirements
- 8+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
- Deep understanding of file systems (S3, POSIX, NFS), storage performance, and Linux kernel internals.
- Scripting and Coding using Python, Go, C++
- Proven debugging skills at system/protocol/app levels (e.g., strace, tcpdump, perf).
- Hands-on experience with troubleshooting on Linux.
- Exposure to RDMA, NVMe-oF, or high-performance networking stacks.
- Exceptional communication and executive reporting skills
Skills
Required
- Python
- Go
- C++
- Linux
- strace
- tcpdump
- perf
- RDMA
- NVMe-oF
- AI/ML tools
- debugging
- communication