Account Manager at OLIVER Agency in Manchester, United Kingdom

Job description

• As Account Manager you will work closely with the client's stakeholders and Oliver’s on‑site team to deliver creative and production work — with a particular focus on video content production and packaging design/artwork — ensuring work is delivered on time, on brief and on budget.
• You will report to the Account Director and be a key day‑to‑day contact for the client. The account team is a cross‑functional, collaborative unit comprising account leads, producers, project managers, designers and artworkers. This on‑site team plugs into Oliver’s global capability to bring planning, creative and production expertise to the client when required.
• This role requires presence at the client's Manchester offices a minimum of 3 days per week. Two days per week are flexible for remote working.

Responsibilities

• Client management & service
• Be the primary day‑to‑day point of contact for the client on assigned projects.
• Build and maintain strong client relationships; understand client priorities, business needs and brand guidelines.
• Lead and participate in client status calls, production calls and workshops; set agendas and follow up with clear meeting notes and actions.
• Present work to client stakeholders with support from the creative team; capture and manage feedback and approvals.
• Project delivery & creative production
• Accept, review and prioritise client briefs; translate briefs into clear internal briefs for design, production and creative teams.
• Oversee the production lifecycle for marketing assets, especially video and packaging artwork — ensuring briefs, schedules, resource allocation and quality controls are in place.
• Coordinate with internal designers, producers, artworkers and external suppliers to deliver against objectives.
• Escalate risks and issues early and drive pragmatic solutions to keep projects on track.
• Financial & commercial responsibility
• Manage project forecasting, monthly budgets and financial reporting for assigned projects; support Account Director on account pipelines and budget planning.
• Raise cost estimates, share costs with client, obtain PO approvals and manage spend tracking.
• Maximise ROI through careful scope and budget control while supporting commercial opportunities for account growth.
• Planning, reporting & strategy
• Maintain the brief pipeline and delivery schedules; ensure resource planning aligns with demand.
• Produce regular reports and MI, and support QBR preparation and delivery.
• Support the Account Director in implementing strategic account plans and identify opportunities to grow the relationship.

Requirements

• Strong executional rigour: highly organised, excellent at multitasking and meeting deadlines across multiple projects.
• Proactive problem solver who anticipates challenges and drives resolution.
• A confident communicator and presenter who can translate complex or technical material into compelling narratives for different stakeholders.
• A relationship builder who earns trust through consistently delivering high-quality work and clear, timely communication.
• 3+ years agency account management experience (preferably with FMCG / CPG / consumer brands or Home & Personal Care).
• Hands‑on experience managing creative production workflows, especially video production and packaging artwork / print production.
• Proven project management skills across full project lifecycles, including governance, scheduling, resourcing and risk management.
• Comfortable with budget management, cost approvals and POs; able to monitor and report on financials.
• Strong written and verbal communication, with experience creating client-facing documentation and presentations.
• Experience working with cross‑functional teams — creative, design, production, strategy — and managing client feedback loops.
• Experience across digital, print, motion graphics, web or UX/UI is a plus.
• Prior exposure to on‑site agency models or embedded agency working.
• Familiarity with asset management workflows and production software/tools.

Skills

Required

• Client management
• Project management
• Budget management
• Financial reporting
• Communication
• Presentation
• Problem-solving
• Organizational skills
• Multitasking
• Cross-functional collaboration

Preferred

• On-site agency model experience
• Asset management workflows
• Production software/tools