Customer Service Rep at Duravant in Wood Dale, IL 60191
- Company: Duravant
- Location: Wood Dale, IL 60191
- Posted: Sep 23, 2026
- Type: Full Time
- Salary: $20.70 - $31.15 Hourly
- Experience: 5+ years
Overview
Overview As our CSR you will be responsible for providing customer service excellence with every customer interaction. You will assist customers to identify the correct part and/or solution for their needs, sell the solution and process the orders for prompt delivery. Specific responsibilities inclu…
Job description
- Overview
Responsibilities
- As our CSR you will be responsible for providing customer service excellence with every customer interaction. You will assist customers to identify the correct part and/or solution for their needs, sell the solution and process the orders for prompt delivery. Specific responsibilities include:
- Responsible for delivering a personalized customer experience by understanding customer needs, providing solutions and ensuring that that solution is delivered accurately and promptly.
- Assist customers with technical issues, find the correct solution and/or parts for their equipment (needs), sell the solution/parts and quote prices via the phone, fax, or e-mail promptly and accurately.
- Assist customers to identify the parts they require for their specific machines utilizing the ERP system, Bill of Material system, machine manuals and assembly and part drawings.
- Assist customers in troubleshooting technical problems. Work closely with the Field Service, Final Assurance and Engineering to solve customer issues.
- Follow-up on open quotes by contacting customers in order to complete the sale.
- Process customer quotes and sales orders quickly for prompt delivery.
- Ensure that every customer is well informed on all SupportPro offerings that apply to their equipment.
- Follow up customers needs via e-mails, promotional materials, marketing literature, quotes, etc.
- Execute special promotional offerings by explaining to customers the benefits and value of the promotion.
- Pro-actively place calls to targeted customers in order to promote SupportPros offerings. Document calls in CRM.
- Work with Materials team to ensure parts are shipped timely and parts are returned.
- Assist Accounting with collection efforts when input from the parts team is required.
Requirements
- Customer Focused
- Communication proficiency (written and oral)
- Professional and customer friendly telephone manner
- Teamwork
- Technical Aptitude
- Technical Knowledge
- Proficiency in blueprint reading
- Accuracy of order processing
- Computer proficiency - Word, Excel, Safeforce, ERP
- Proficiency in multi-tasking in a fast-paced environment
- 2-5 years of experience in Inside Sales or Customer Service.
- Associates degree preferred.
- Some experience with ERP Systems, Microsoft Office Suite and Salesforce.
- Some ability to read blueprints.
- Prior experience in a manufacturing environment, with knowledge of machines and machine components preferred.
Skills
Required
- Customer Focused
- Teamwork
- Technical Aptitude
- Technical Knowledge
- Proficiency in blueprint reading
- Accuracy of order processing
Preferred
- Some ability to read blueprints
Benefits
- We offer our staff a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401-K, Paid Time Off, and Paid Holidays.
- $20.70 - $31.15 Hourly