Customer Service Representative at Guidehouse in US - AL, Birmingham

Responsibilities

• Customer Service duties may include, but not limited to the following responsibilities:
• Must reside within 50 miles of Birmingham, AL
• Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.
• Answer the calls timely without drops/abandons.
• Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
• Facilitate resolution by referring the matter to the issue/content expert.
• Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
• Resubmit Corrected Claims and supporting documentation as need for the patient experience.
• Communicate with other organizational departments to ensure proper handling of patient accounts.
• Communicates issues to management timely and performs other duties as assigned by direct supervisors.
• Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
• Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.

Requirements

• High school diploma or equivalent
• 0-2 years of prior relevant experience
• 1 - 3 years related or general knowledge of payor-specific or medical specialty billing
• Dialer experience
• Bilingual (English/Spanish)
• LI-DNI

Skills

Required

• Advanced computer skills
• Knowledge of medical terminology
• PC applications
• Math/bookkeeping skills

Preferred

• Dialer experience
• Bilingual (English/Spanish)

Benefits

• Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program