Front Desk Supervisor- Renaissance Framingham Hotel & Conference Center at Colwen Hotels in Framingham, MA

Job description

• Renaissance Framingham Hotel & Conference Center is seeking an engaging, friendly and detail oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Successful candidates will have previous Marriott front desk experience, strong customer service focus, and the ability to train and grow our associates.

Responsibilities

• Assist in the interviewing and strong performance supervision of front office associates.
• Ongoing review of staff to ensure adherence to established policies and procedures
• Process check-in and check-out, verify billing, create reservations, and process special requests
• Knowledge of hotel property, local attractions to assist guests.
• Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
• Compliance with Federal & State Labor laws
• Ensure that all complaints regarding service and/or accommodations are investigated and resolves
• Monitor budgets and payroll records and review financial transactions to ensure appropriateness
• Ongoing analysis of processes for continuous improvement/efficiency
• Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
• Balance cost controls with exceptional guest service and associate satisfaction
• Maintain STRICT key controls and safety and security standards.
• Other duties as assigned

Requirements

• Two-year college degree or equivalent hospitality experience
• Strong Leadership
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Excellent verbal and written communication skills
• Intermediate to advanced computer skills
• Familiar with common computer software programs
• Must be willing to work varied hours including nights, weekends, and holidays

Skills

Required

• Strong Leadership
• Intermediate to advanced computer skills

Benefits

• Medical Insurance with Company-Funded HRA
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs
• Career Advancement Opportunities
• Hourly Range: $20.00 - $21.00