Senior Veeva CRM Release Engineer at Merck in IND - Telangana - Hyderabad (Hitec City Raidurg)

Job description

• Senior Veeva CRM Release Engineer
• The Opportunity
• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
• Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
• A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Responsibilities

• As the technical lead in Veeva Vault CRM Release Engineering Team , you will drive release architecture, governance, and DevOps enablement across multiple global Veeva environments.
• The role extends beyond traditional Veeva release management and Org administration- you will define and own release strategies, deployment frameworks, and release governance processes to support scalable, compliant, and reliable software delivery.
• The successful candidate will combine deep Veeva technical expertise with strong software engineering, automation, problem-solving, and strategic leadership capabilities.
• Establish and govern GitHub-based source control, branching and merging strategies, release versioning, and configuration management standards across development teams.
• Architect, implement, and optimize CI/CD pipelines, deployment automation, and DevOps practices to improve release velocity, quality, and operational efficiency.
• Lead and support strategic initiatives including Veeva Vault CRM migrations, Manage complex multi-environment configuration lifecycles, ensuring controlled promotion of configurations, metadata, security changes, and integrations across development, validation, UAT, and production environments.
• Provide technical leadership for deployment planning, release readiness, cutover execution, rollback strategies, incident resolution, and post-deployment stabilization.
• Mentor engineers and administrators, vendors, cross skill and cross train the team members, and act as the senior technical escalation point for complex platform, release, and deployment challenges.
• Contribute to platform optimization initiatives, including license governance, utilization optimization, cost reduction, operational efficiency improvements, and technology modernization efforts.
• Identify opportunities to leverage AI-powered automation, intelligent release management, and engineering productivity solutions to improve reliability and operational efficiency across the Veeva landscape.
• Partner with Product, Engineering, Quality, Security, and technology stakeholders to drive excellence through automation, standardization, continuous improvement.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
• 8+ years of hands-on technical leadership in Veeva Vault CRM and/or Salesforce engineering, DevOps, configuration management, release orchestration, environment governance, and operational reliability.
• Experience with Veeva Vault, Salesforce Service Cloud, Databricks, Apex, REST/SOAP APIs, middleware tech stacks.
• Experience leading and executing configuration migrations, data loads, environment refreshes, release validations, and production deployments while maintaining quality and compliance standards.
• Proficiency with DevOps and tools such as GitHub and GitHub Actions and hands-on experience designing and managing CI/CD pipelines, deployment automation, source control, and release governance frameworks..
• Strong troubleshooting and problem-solving skills with the ability to resolve deployment issues, release incidents, and platform-related challenges.
• Working knowledge of Veeva vault, Salesforce technologies, scripting, APIs, and automation frameworks to support deployment and operational efficiencies.
• Experience with VQL and SQL for data querying, analysis, and troubleshooting and support integration of Veeva data with Databricks or other enterprise data lakes, Leverage AWS Glue, Python, SQL, and other technologies for data integration and automation.
• Demonstrated experience leading cross-functional collaboration with global market and technology stakeholders to design CRM migration roadmaps, release governance frameworks, and multi-environment architecture strategies, while providing technical leadership for complex regional and global CRM deployment programs.
• Assess emerging Veeva capabilities, AI technologies, and DevOps tooling to continuously improve engineering productivity and platform reliability.
• Veeva Vault CRM Administrator certifications or Salesforce Platform certifications.
• Experience supporting global life sciences platforms operating under regulated and validated environments.
• Availability Management, Availability Management, Capacity Management, Change Controls, Cloud Technology, Configuration Management (CM), Deployment Management, Deployment Process, Deployment Strategies, Design Applications, Design for Maintainability, Environment Setup, Expectation Management, Incident Management, Information Technology (IT) Infrastructure, IT Service Management (ITSM), Kanban, Migration Strategy, Platform Design, Platform Development, Platform Management, Problem Identification, Python (Programming Language), Release Management, Software Configurations {+ 8 more}
• Experience with AI-assisted DevOps, intelligent release automation, predictive deployment analytics, and Generative AI technologies.
• Exposure to cloud-native technologies , AWS.
• Preferred Skills:

Skills

Required

• Veeva Vault CRM
• Salesforce Service Cloud
• Databricks
• Apex
• REST/SOAP APIs
• middleware tech stacks
• GitHub
• GitHub Actions
• CI/CD pipelines
• deployment automation
• source control
• release governance frameworks

Preferred

• AI-assisted DevOps
• intelligent release automation
• predictive deployment analytics
• Generative AI technologies
• cloud-native technologies
• AWS