ITIL - Business Intelligence Senior Specialist at NTT DATA, Inc. in Noida, IN-UP, India
- Company: NTT DATA, Inc.
- Location: Noida, IN-UP, India
- Posted: Sep 23, 2026
- Type: Full-time
- Experience: 8+ years
Overview
The ITIL - Business Intelligence Senior Specialist at NTT DATA in Noida, India, is responsible for managing complex service delivery processes, supporting continuous improvement, and compiling statistical data to assess service level compliance and operational effectiveness. The role requires 6-8 ye…
Job description
- The ITIL - Business Intelligence Senior Specialist at NTT DATA in Noida, India, is responsible for managing complex service delivery processes, supporting continuous improvement, and compiling statistical data to assess service level compliance and operational effectiveness. The role requires 6-8 years of relevant experience, an undergraduate degree or equivalent, and a solid understanding of ITIL processes. Key duties include analysing trends, reporting on service effectiveness, and assisting with process development and implementation. Strong written and verbal communication skills are essential, as is the ability to perform general office tasks. The position may require travel, including overnight stays, and involves working with or without reasonable accommodations. The role is suited for professionals with a deep ITIL knowledge and a proactive approach to project management.
- Req ID: 366403
- NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
- We are currently seeking a ITIL - Business Intelligence Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Responsibilities
- • Individuals have a deep understanding of their own area.
- • They have a limited understanding of related subject areas.
- • They manage critical projects with general direction and may allocate some work to others
Requirements
- • Assigned to larger / more complex service delivery processes and associated projects.
- • Plays key role in continuous improvement activities in support of client or internal business processes.
- • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
- • Assists program or process development and implementation.
- • Typically requires 6-8 years relevant experience.
- • Undergraduate degree or equivalent combination of education and work experience.
- • Solid understanding of ITIL processes and principals.
- • Solid written and verbal skills.
- • Ability to physically perform general office requirements.
- • Must be able to perform essential responsibilities with or without reasonable accommodations.
- • Travel including overnight domestic or international trips may be required.
Skills
Required
- ITIL processes and principles
- Statistical data analysis and reporting
- Project management
- Written and verbal communication
- General office tasks
About NTT DATA, Inc.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.