Pega Lead System Architect (LSA) at NTT DATA, Inc. in Irving, US-TX, United States

Job description

• The Pega Lead System Architect (LSA) at NTT DATA is responsible for leading production support, maintenance, and stabilization efforts for a major Pega enterprise project in Irving, Texas. This role involves acting as the primary technical authority, managing a team of engineers, and ensuring robust architectural governance and security compliance. Key responsibilities include troubleshooting complex issues, overseeing platform upgrades, and collaborating with US business leaders. Candidates must have over 10 years of enterprise IT experience, including at least 5 years as a certified Pega LSA, and demonstrate expertise in Pega architecture, enterprise integrations, and modern Pega solutions. Strong communication and crisis management skills are essential. The salary range is $123,525 to $205,875, with eligibility for incentive compensation and comprehensive benefits.
• Req ID: 390522
• NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
• We are currently seeking a Pega Lead System Architect (LSA) to join our team in Irving, Texas (US-TX), United States (US).
• We are seeking a highly experienced, strategic, and hands-on Pega Lead System Architect (LSA) to spearhead the production support, maintenance, and stabilization efforts for a critical enterprise Pega project. In this role, you will lead a dedicated support team, interface directly with US business stakeholders, and serve as the ultimate technical authority for resolving complex architectural, integration, and performance issues.

Responsibilities

• Technical Leadership & Oversight
• Act as the primary Technical Authority and escalation point for all high-priority (P1/P2) production incidents.
• Lead a team of support and maintenance engineers, providing architectural governance and code review alignment.
• Define and enforce best practices for Pega guardrails, security compliance, and production hotfix deployments.
• Production Stabilization & Architecture
• Troubleshoot and remediate complex architectural bottlenecks, memory leaks, and severe performance issues.
• Manage infrastructure and platform health utilizing Pega PDC (Predictive Diagnostic Cloud), AWS/Cloud monitoring tools, and log analyzers.
• Oversee platform upgrades, patch applications, and structural changes to ensure zero-downtime operations.
• Client & Stakeholder Management
• Partner closely with US-based business leaders, product owners, and infrastructure teams to communicate system status and risk mitigations.
• Translate complex operational issues into business-friendly language and provide strategic roadmaps for long-term system stability.
• Conduct Root Cause Analysis (RCA) meetings for critical outages and present remediation strategies to senior leadership.
• DevOps & Release Management
• Govern the CI/CD pipeline and branching strategies using Pega Deployment Manager to ensure safe, automated hotfix deliveries.
• Collaborate with development teams to ensure smooth knowledge transfer and transition of new features into the production environment.

Requirements

• Core Pega & Leadership Experience
• 10+ years of enterprise IT experience,
• 5 + years acting as a certified Pega LSA.
• Proven track record of leading application support, maintenance, or operations for large-scale, high-volume Pega applications.
• Expert-level knowledge of Pega Architecture, Enterprise Class Structure (ECS), Security models, Agents/Job Schedulers, and async processing.
• Strong expertise in complex enterprise integrations (REST, SOAP, Kafka, JMS) and relational database tuning (Oracle, PostgreSQL, SQL Server).
• Exceptional verbal and written communication skills, with extensive experience working directly with US-based enterprise clients.
• Strong crisis management skills with the ability to lead technical teams under high-pressure outage scenarios.
• Hands-on familiarity with Pega Cloud, AWS/Azure deployments, and modern UI architectures like Pega Constellation or Theme Cosmos.
• Pega Certified Lead System Architect (PCLSA)

Skills

Required

• Enterprise Class Structure (ECS)
• Security models
• Agents/Job Schedulers
• async processing
• Strong crisis management skills

Preferred

• Hands-on familiarity with Pega Cloud
• AWS/Azure deployments

Benefits

• This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits
• NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $123,525.00 to $205,875.00This range reflects the minimum and maximum target compensation for the position across all US locations.
• Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
• This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation