Field Operations Technician I - Product Engineering Support at KYYBA Inc in Waterloo, IA
- Company: KYYBA Inc
- Location: Waterloo, IA
- Posted: Sep 23, 2026
- Type: Full-time
Overview
Title: Field Operations Technician I - Product Engineering Support // Field Test Technician Location: Waterloo, IA - 50613-8000 Duration: 12 Months (possible extension) Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing cha…
Job description
- Title: Field Operations Technician I - Product Engineering Support // Field Test Technician
- Location: Waterloo, IA - 50613-8000
- Duration: 12 Months (possible extension)
- Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and customer support capability.
- May serve as a resource to other product support representatives, engineering, and / or quality improvement teams, etc.
Responsibilities
- Following the problem resolution process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
- Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
- May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
- Provide assistance in gathering identified parts needed for production intent updates.
- May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts.
- Periodic travel is required throughout US/Canada - approx. 10-20%.
Requirements
- Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: electrical engineering technology, diesel power technology, manufacturing engineering technology, technology management.
- Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems.
- Must have the electrical diagnostic background; knowledge of battery electric vehicle systems.
- Microsoft office and Teams.
- Will use propriety diagnostic tools/applications, so must be technically adept.
Skills
Required
- Electrical diagnostic background
- Microsoft Office and Teams