Customer Service Specialist at Arizona State University in Campus: Tempe
- Company: Arizona State University
- Location: Campus: Tempe
- Posted: Sep 23, 2026
- Type: Full-time
- Salary: $20.00 per hour
- Visa sponsorship available
Overview
Supports maintenance of enrollment and student records information systems to ensure high quality delivery of student registration services. Position Pay Rate: $20.00 per hour Are you looking to use your attention to detail and problem-solving experience in a collaborative team environment? Are you …
Job description
- Supports maintenance of enrollment and student records information systems to ensure high quality delivery of student registration services.
- Position Pay Rate: $20.00 per hour
- Are you looking to use your attention to detail and problem-solving experience in a collaborative team environment? Are you a self-starter who works well independently? Do you want employment helping students achieve their educational goals? If you are student-focused and enjoy the challenge of working in a high-volume, academic environment, this may be the position for you. University Registrar Services is seeking a detail-oriented individual to join the Degree Conferral Services team on the Tempe campus as a Customer Service Specialist to evaluate, verify and process student applications for graduation. The ideal candidate will be detail-oriented, possess strong customer service skills, communicate effectively, tech-friendly and have experience in higher education. ASU awards over 30,000 degrees annually and the Degree Conferral Services team is an integral part of making this possible.
Responsibilities
- Review degree audits and /plans of study to ensure all degree requirements will be satisfied by students who have applied to graduate.
- Review, verify student records and post degrees for students who have met all degree requirements
- Respond daily via telephone, email or in person to inquiries from students, advisors, or department or college representatives regarding student application status, degree status or departmental procedures related to graduation; provide information and referrals as needed.
- Notify students of graduation/application status, including awarded, approved or withdrawn.
- Assist with updating, revising and maintaining internal policies and procedures.
- Add or remove certificates and concurrent degrees to student records in PeopleSoft.
- Utilize established reports to assist with workflow and delegation to other staff.
- Assist with preparation and proofreading of the university commencement program.
- Assist and facilitate diploma, e-diploma and replacement diploma orders.
Requirements
- High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
- Experience working in a higher education environment.
- Evidence of effective verbal and written communication skills.
- Experience in customer service and problem solving.
- Computer experience using MS Outlook, MS Word, MS Excel and the internet.
- Demonstrated knowledge of ASU policies and procedures.
Skills
Required
- Attention to detail
- Problem-solving
- Customer service
- Effective communication
- Tech-friendly
- Self-starter
- Ability to work independently
- Collaborative team environment
Preferred
- Experience in higher education
- MS Outlook
- MS Word
- MS Excel
- Internet
- Knowledge of ASU policies and procedures
Benefits
- ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees.
About Arizona State University
In support of the university’s mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services. Make the human connection: We commit to listen, offer empathy and show compassion. Drive success with teamwork: We solve problems with collaboration and creativity. Promote a thriving community: We recognize work-life balance and embrace our individual differences. Go above and beyond: We share our time, talents and expertise to make an impact in all that we do. See the extraordinary through our efforts: We support those who are pursuing their dreams. Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency. Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.