Software Developer in Test, Intern (Genesys Cloud) at Genesys in Toronto (Flexible)

Job description

• Be the one building AI-powered experiences where they matter most
• At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
• Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
• Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs.
• We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027
• Help build and validate the next generation of cloud-based software that empowers employees to develop their skills and reach their full potential. As a Software Developer Intern/Co-op in Test on the WEM team, you will gain hands-on experience across the software development lifecycle, contributing to design, development, testing, automation, debugging, and validation of production-quality services.
• You will work with technologies such as Java, Kotlin, Python, Selenium, Playwright, and AWS, while learning how engineering teams solve real-world challenges related to scalability, security, quality, reliability, and usability. Working alongside experienced engineers in an agile environment, you will contribute meaningful code and test automation while building a strong foundation in software engineering and quality practices.
• At Genesys, you will be part of a collaborative global team building technology that enables organizations to deliver better experiences for both employees and customers.

Responsibilities

• Contribute to the design, development, and verification of high-quality full-stack software throughout the development lifecycle, from implementation and testing through deployment and continuous improvement.
• Develop and maintain automated tests that improve software quality, expand test coverage, and increase confidence in production releases.
• Build and enhance automated test pipelines that enable reliable, efficient, and repeatable software delivery.
• Test and validate resilient, scalable, secure, and maintainable cloud applications running on AWS.
• Investigate and debug software issues, collaborating with developers and quality engineering partners to identify root causes and effective solutions.
• Explore and apply modern technologies, tools, and testing approaches to strengthen automation, engineering efficiency, and continuous improvement.
• Develop a strong sense of ownership for software quality by participating in design discussions, identifying potential risks, and helping ensure features meet functional and quality expectations.

Requirements

• Currently pursuing a bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or a related technical discipline.
• Familiarity with programming in Java, Kotlin, Python, or a comparable modern programming language.
• Familiarity with Jenkins, CI/CD concepts, and automated test execution.
• Foundational knowledge of software testing concepts, including test design, debugging, and automated testing.
• Understanding of software development fundamentals and an interest in gaining experience across the full software development lifecycle.
• Familiarity with agile development practices, including collaborative teamwork and sprint-based development.
• Strong analytical and problem-solving skills, with curiosity and a willingness to investigate technical challenges.
• Strong communication and collaboration skills, with the ability to work effectively with developers, quality engineers, and other team members.
• Working knowledge of AI concepts and AI-powered development tools, with an interest in applying them to software testing, automation, and engineering workflows.
• Exposure to automated testing tools and frameworks, such as Selenium or Playwright.
• Familiarity with cloud computing concepts and/or experience working with AWS technologies.
• Familiarity with modern software development tools and workflows, such as Git, source control, and code review practices.
• Interest in exploring and learning new programming languages, development tools, testing approaches, and cloud technologies.
• Enthusiasm for applying new technologies and approaches to improve software quality, automation, and engineering efficiency.

Skills

Required

• Java
• Kotlin
• Python
• Jenkins
• CI/CD concepts
• Automated test execution
• Software testing concepts
• Debugging
• Agile development practices
• Analytical and problem-solving skills
• Communication and collaboration skills

Preferred

• Selenium
• Playwright
• AWS
• Cloud computing concepts
• Git
• Source control
• Code review practices

Benefits

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
• This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
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