Software Developer in Test, Intern (WEM) at Genesys in Toronto (Flexible)

Job description

• Be the one building AI-powered experiences where they matter most
• At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
• Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
• Help strengthen the quality and reliability of Genesys Cloud Workforce Engagement Management (WEM), contributing to software that supports billions of customer interactions globally. As a Software Developer Intern on the WEM
• Quality Assurance team, you will build AI-enhanced test automation for user interfaces and backend microservices while using GenAI throughout the software development lifecycle to improve engineering productivity and software quality.
• You will gain hands-on experience with Java, Python, Selenium, Playwright, REST APIs, AWS AI technologies, and production observability tools while learning how to evaluate AI-generated output critically and apply it responsibly.
• Working alongside senior engineers, you will contribute to quality engineering practices that identify defects earlier, improve test coverage, and increase confidence in software releases.
• At Genesys, you will have opportunities to expand your software engineering, automation, cloud, and GenAI skills while contributing to products that improve experiences for employees and customers.

Responsibilities

• Design and implement AI-enhanced automated tests for user interfaces and backend microservices that improve test coverage and release confidence
• Develop and evolve automated testing pipelines that support reliable, scalable, and maintainable quality validation across Genesys Cloud WEM
• Apply GenAI tools such as Kiro, Amazon Q Developer, Amazon Bedrock, and Claude to accelerate debugging, research, test development, and code refactoring
• Evaluate AI-generated code and recommendations critically to ensure accuracy, maintainability, security, and meaningful test coverage
• Build data-rich dashboards and defect analysis capabilities that surface quality trends and help teams improve product experiences
• Investigate performance and software behaviour using testing, debugging, and observability tools to identify issues earlier in the development lifecycle
• Drive quality throughout the software development lifecycle by creating tests that add meaningful value and validating assumptions through evidence
• Collaborate with senior engineers and cross-functional partners to strengthen automation, engineering practices, and continuous improvement

Requirements

• Currently enrolled in computer science, software engineering, computer engineering, or a related discipline
• Strong programming fundamentals in Java, Python, or a comparable object-oriented programming language
• Familiarity with REST APIs and version control systems such as Git
• Understanding of software testing, debugging, automation, or quality engineering fundamentals
• Interest or experience in GenAI, prompt engineering, AI-assisted software development, or related technologies
• Strong analytical and problem-solving skills with an interest in investigating complex technical issues
• Ability to collaborate effectively while taking ownership of the quality and maintainability of your work
• Understanding that software quality is integrated throughout development rather than validated only at the end of the lifecycle
• Exposure to test automation technologies such as Selenium, Playwright, or TestNG
• Familiarity with development and delivery tools such as Jenkins, Maven, Git, or Bitbucket
• Exposure to GenAI technologies such as Kiro, Amazon Q Developer, Amazon Bedrock, or Claude
• Familiarity with observability, analytics, or development tools such as Sumo Logic, JQL, New Relic, SSMS, or Confluence

Skills

Required

• Java
• Python
• REST APIs
• Git
• Software testing
• Debugging
• Automation
• Quality engineering
• GenAI
• Prompt engineering
• AI-assisted software development
• Analytical skills

Preferred

• Selenium
• Playwright
• TestNG
• Jenkins
• Maven
• Bitbucket
• Kiro
• Amazon Q Developer

Benefits

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
• This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
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