Executive Assistant at Genesys in London (Flexible)

Job description

• Be the one building AI-powered experiences where they matter most.
• At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
• Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
• We are seeking a highly skilled and proactive Executive Assistant to support the Senior Vice President (SVP) of Customer Success for EMEA. This role is critical to enabling executive effectiveness across a complex, multi-country region and a customer-centric organization. The Executive Assistant will serve as a trusted partner, managing priorities, communications, and operational details while navigating cultural, time-zone, and stakeholder diversity.

Responsibilities

• Executive & Regional Leadership Support
• Provide high-level, strategic administrative support to the SVP, Customer Success – EMEA.
• Manage a complex, dynamic calendar across multiple countries and time zones.
• Anticipate priorities related to customer engagements, regional leadership meetings, and global forums.
• Ensure the SVP is fully prepared for internal and external meetings with relevant briefings and materials.
• Customer Success & Stakeholder Coordination
• Coordinate executive participation in customer meetings, QBRs, executive briefings, and escalations.
• Act as a liaison between the SVP and regional Customer Success leaders, Sales, Support, Professional Services, and Product teams.
• Support communication with key customers and partners in the EMEA region, ensuring professionalism and responsiveness.
• Communications & Confidentiality
• Handle sensitive regional, customer, and people-related information with the highest level of discretion.
• Draft and manage correspondence, presentations, and internal communications on behalf of the SVP.
• Support preparation of leadership updates, business reviews, and executive summaries.
• Operational & Business Management
• Track action items, decisions, and follow-ups from regional leadership meetings.
• Support budget tracking, expense management, and purchase approvals as required.
• Coordinate international travel, visas, and itineraries across EMEA.
• Assist with planning regional offsites, leadership forums, and team events.
• Strategic & Project Support
• Support cross-functional initiatives related to customer success, retention, renewals, and adoption.
• Assist with special projects, data gathering, and preparation of business insights.
• Help improve administrative and operational processes within the EMEA Customer Success organization.

Requirements

• Required
• Significant experience supporting senior executives (SVP, VP, or equivalent).
• Proven ability to manage complexity across regions, cultures, and time zones.
• Exceptional organizational, prioritization, and problem-solving skills.
• Strong written and verbal communication skills.
• High level of professionalism, discretion, and trust.
• Experience in Customer Success, SaaS, or enterprise technology environments.
• Familiarity with EMEA business practices and cultural nuances.
• Comfort working with senior leaders, customers, and external partners.
• Advanced proficiency in productivity and collaboration tools.
• Multilingual with English as the primary language and Spanish/German preferred.
• Proactive, anticipatory approach.
• Strong judgment and executive presence.
• Stakeholder and relationship management.
• Ability to operate effectively in ambiguity and fast-changing environments.
• Cultural awareness and adaptability.

Skills

Required

• Proactive, anticipatory approach
• Strong judgment and executive presence
• Stakeholder and relationship management
• Cultural awareness and adaptability

Benefits

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.