Account Manager at Internet Brands in Pleasanton, California

Job description

• Martindale-Avvo Leads Division is seeking a sales‑oriented, consultative Account Manager to retain and grow a book of ~200 legal clients. You will act as a trusted advisor, onboard new clients for long‑term success, run data‑driven performance reviews, and drive revenue through strategic upsells while proactively minimizing churn.
• Excellent communication and presentation skills; able to translate data into clear, actionable insights.
• Measurable upsell/cross‑sell revenue and growth in client lifetime value.
• Strong client satisfaction and adoption metrics (NPS, product usage, goal attainment).
• Consistent, timely delivery of performance reviews and action plans.

Responsibilities

• Own a portfolio of ~200 law‑firm and legal‑service clients, building strong, long‑term relationships.
• Onboard new clients: set up accounts, establish goals, and ensure successful adoption of products/services.
• Conduct regular, data-driven performance reviews, leveraging AI-assisted insights where appropriate to measure ROI, identify opportunities, and recommend optimizations.
• Drive revenue growth through consultative upselling and cross‑selling of relevant Martindale‑Avvo solutions.
• Proactively monitor client health signals and intervene to prevent churn.
• Collaborate with Sales, Product, and Marketing to escalate issues, share feedback, and improve the client experience.
• Maintain accurate records in CRM and prepare clear reporting for leadership.

Requirements

• Understand the use of AI tools to work more efficiently, identify account opportunities faster, and spend more time on high-value client interactions.
• 3+ years in account management, client success, or consultative sales—experience with legal industry clients strongly preferred.
• Demonstrated ability to manage and grow a portfolio of accounts.
• Comfortable with numbers and using data to drive recommendations.
• Strong problem‑solving skills and a proactive, client‑first mentality.
• Organized, self‑directed, and able to prioritize across a large book of business.
• Familiarity with Martindale‑Avvo products or similar legal marketing platforms
• Experience with Salesforce (or similar CRM) and email tools such as Outreach

Skills

Required

• Account management
• Client success
• Consultative sales
• Data analysis
• Problem-solving
• Communication
• Presentation
• CRM
• AI tools

Preferred

• Legal industry experience
• Martindale-Avvo products
• Salesforce
• Outreach

Benefits

• In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
• At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the rate for this role to be at $21.64/hourly plus commission and will depend on your skills, qualifications, and experience. We encourage all interested candidates to apply.