Client Voices Promoter at International Rescue Committee in Wichita, KS USA

Job description

• IRC believes that designing our strategies and programs based on clients’ particular needs and preferences is one of the most critical drivers of impact. We also believe that we have a role to play in working with clients so that they can engage as an equal, influential partner both with IRC and in the broader community through advocacy. The Client Voices Promoters will play a key role in supporting client engagement, and feedback initiatives at the local level. Promoters will work to bring together multi-ethnic, multi-racial and multi-sector constituencies to build the power of refugees and immigrants and the organizations that serve them to ensure their sustainability and improve people’s lives.

Responsibilities

• Partner with IRC program staff to execute client satisfaction and feedback initiatives, including surveys and focus group discussions.
• Collaborate with clients to ensure their feedback informs IRC program planning and service improvements.
• Identify and implement preferred client engagement and feedback methods tailored to community needs.
• Act as a liaison between IRC and local refugee communities, representing their concerns and suggestions to office leadership.
• Support client participation in discussions with external partners to amplify their influence on broader community strategies.
• Attend community events and workshops to maintain strong connections with refugee communities and identify areas for program enhancement.
• Organize and facilitate leadership and civic engagement training sessions to empower clients as advocates and community leaders.
• Coordinate community events and focus groups to encourage active client involvement in IRC decision-making processes.
• Ensure alignment with IRC’s client complaints and feedback policies, supporting consistent and ethical practices.
• Maintain accurate records of feedback and engagement initiatives to track progress and inform future strategies.
• Proactively engage with clients and raise their issues to IRC leadership to inform organizational priorities.
• Perform additional tasks as assigned to support IRC’s mission and client-centered programming.

Requirements

• Undergraduate degree preferred, in relevant field of study.
• Minimum 3 years of work experience.
• Demonstrated experience working with refugees, asylees, victims of human trafficking, and/or immigrant populations required.
• Community outreach experience preferred.
• Strong written, oral, and interpersonal communication skills: the ability to communicate effectively and build relationships with colleagues and partners in a cross-cultural, multi-disciplinary environment, and the ability to present to a varied public required.
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines required.
• Fluency in English, both verbal and written, is required. Fluency in other languages and cultures of the local refugee population including Arabic, Swahili, French and Pashto/Dari is strongly preferred.
• A valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area required.

Skills

Required

• Ability to present to a varied public
• Solid organizational skills
• Fluency in English (verbal and written)

Preferred

• Community outreach experience

Benefits

• Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.
• Compensation: (Pay Rate: $20/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.