Business Analyst at 24 Hour Home Care - Corporate Division in El Segundo, CA

Job description

• Build a Career That Changes Lives - Including Your Own
• 24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
• Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.
• Grow with purpose. Lead with heart. Make a difference every day.
• Watch this short video to see the heart behind our work and the impact our teams create every day.
• You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
• In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
• Sound interesting? Read on for more details!
• The Business Analyst translates business needs into clear requirements, reporting, and practical solutions across the Business Transformation Office (BTO) portfolio. Working at the intersection of business transformation, technology, data, and process improvement, this role supports defined components of larger initiatives by analyzing business challenges, developing requirements, executing implementation activities, and measuring results.
• Salesforce is the primary business platform for this role, alongside reporting, automation, and AI-enabled solutions. This is a business-facing implementation role rather than an engineering or platform administration position, partnering with IT when platform-level changes are required.

Responsibilities

• Partner with stakeholders to understand business needs and translate them into clear requirements for systems, reporting, workflows, and process improvements.
• Analyze data and build reports and dashboards in Salesforce and other reporting tools to provide actionable insights and support business decisions.
• Execute assigned implementation activities, including business requirements, testing, adoption support, and post-launch optimization, while coordinating technical dependencies with IT.
• Identify opportunities to improve or automate manual processes and responsibly apply AI and automation capabilities within assigned initiatives.
• Measure solution adoption and outcomes, gather stakeholder feedback, and recommend improvements based on data and business needs.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; equivalent hands-on experience may be considered.
• 2–3 years of experience in business systems, data and reporting, implementation, or business analysis.
• Strong working knowledge of Salesforce, including navigation, reports and dashboards, and translating business needs into configuration requirements.
• Demonstrated experience using data to inform solution design and business decisions.
• Experience with Power BI, Tableau, Salesforce Flow, integrations, analytics, or AI capabilities preferred; Salesforce Administrator certification is a plus.

Skills

Required

• Salesforce and business systems

Preferred

• Power BI
• Tableau
• Salesforce Flow
• Integrations
• Analytics
• AI capabilities
• Salesforce Administrator certification

Benefits

• $75,000 - $85,000 USD