Operations Lead at Discovery Place in Discovery Place Science - Charlotte, NC 28202

Job description

• Position Type
• Full Time
• Job Shift
• Any
• Education Level
• Bachelor's
• Travel Percentage
• None
• Category
• Nonprofit - Social Services
• Facilitates guest and customer experiences, including paid programs such as camps and classes, Tier I and II shows, other educational activities, and performs admissions-related operations. May also serve in the role of Manager on Duty (MOD) as assigned.

Responsibilities

• Facilitate programs, presentations, demonstrations, and lead educational activities in a variety of settings
• Facilitate Tier I and II public shows, programs, and activities (Tier II shows are defined as more complex in content and delivery and may have elevated risk in executing)
• Handle a variety of animals, including types classified by Living Collections as Tier I, II, and III
• Engage museum visitors using informal educational approaches, including pre-designed and impromptu activities
• Teach camps for grades Pre-K to 8th
• Adapt content and complexity to ages and interests of children and their families
• Select and assemble materials to be used in daily demonstrations and programming
• Conduct inventory and purchase departmental supplies as requested
• Lead special event days
• Prototype experiences upon request
• Teach Early Childhood and/or Lab classes for visiting schools, as booked
• Display a high level of enthusiasm, energy, and positive behavior to museum guests
• Evaluate success of experiences through feedback provided by guests
• Serve as a MOD to Lead Museum Operations
• Ensure all Discovery Place processes and standard operating procedures are executed as defined and done so in a consistent manner
• Address challenges related to customer service and provide solutions to achieve positive outcomes
• Take ownership of the museum experience and strive to exceed guest expectations
• Shift staff to meet daily needs
• Perform all company-defined cash handling processes and procedures for supervisors
• Accurately report information as required and notify Accounting of any discrepancies
• Oversee the security of the company’s monetary assets related to front line operations (e.g. safe, deposits, cashier bags, comp tickets, etc.)
• Assist front line staff by working at the entry/exit operations as needed
• Review programmatic responsibilities with staff
• Make sure certain programs are executed on time and done so in a high-quality manner
• Shift programs to meet customer demands and daily needs where appropriate
• Work as a front-line customer service representative at the admissions desk
• Greet guests as they enter the museum
• Check in guests and sell retail items through the point-of-sale systems at the front desk
• Accurately perform admissions transactions/reporting and follow cash handling procedures
• Conduct group orientations
• Inform guests of daily and special programming, learning opportunities, membership, and special events
• Provide input to management on feedback and information from customers
• Monitor inventory levels of consumables at the front desk and within the museum and proactively notify management of needs
• Process membership sales
• Monitor the museum exhibits, activities, and environment to ensure safety
• Perform exhibit checks and either correct problems or report them to management
• Enforce safety and other policies/procedures within the museum
• Assist in emergency response procedures
• Perform daily housekeeping routines for museum activities and exhibits
• Provide detailed cleaning, sanitization, and organization of exhibits and areas during down time
• Maintain a clean and orderly work environment
• Uphold the four pillars of the organization in all aspects of work
• Science guides us
• Equity inspires us
• Innovation fuels us
• We create positive change in our communities

Requirements

• Bachelor's degree from four-year college or university in science or education field, two years related museum or teaching experience/training preferred; or equivalent combination of education and experience. Fluency in Spanish preferred.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• To perform the job successfully, an individual should demonstrate the following knowledge, skills, and abilities, and also seek continual improvement in each area:
• Communication - Speaks and writes clearly and persuasively in all situations; Adapts language and response to audience (e.g. children, adults, etc.); Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
• Cost Conscious - Conserves organizational resources.
• Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with change, delays, or unexpected events.
• Initiative - Volunteers readily; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Skills

Required

• Communication
• Cost Conscious
• Adaptability
• Initiative
• Innovation
• Professionalism
• Safety and Security

Preferred

• Fluency in Spanish