Business Analyst at Phoenix Group in Edinburgh, Scotland, United Kingdom

Job description

• Job Type: Permanent
• Location: Edinburgh, Telford or Birmingham
• Salary: £40,000 - £53,000 (subject to experience) + bonus, excellent pension scheme, private medical insurance, electric vehicle scheme, 38 days holiday incl. Bank Holidays, plus 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more!
• Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.
• Closing Date: 5th October 2026
• The Pensions and Savings Change Hub is a dynamic team of change professionals driving strategic transformation across three core delivery centres. We play a pivotal role in aligning change initiatives with business strategy, enabling market-leading outcomes in a fast-paced and evolving environment.
• We have an exciting opportunity for a highly experienced Business Analyst to join the Pensions & Savings Change team. As part of this high-profile strategic transformation programme, you will work across multiple business areas, programmes and third-party suppliers to shape and challenge business thinking, define and manage requirements, assess business impacts, and ensure solutions deliver the intended business and strategic outcomes.
• Operating within a complex and evolving environment, you will apply a range of analysis techniques to bring clarity to ambiguity, support informed decision-making, and drive successful delivery across multiple workstreams. Working with a high degree of autonomy, you will build strong relationships with stakeholders at all levels, influence key decisions through insight-led analysis, and help drive consensus across diverse business and technology teams.
• You will be responsible for defining and managing scope, eliciting and analysing requirements, assessing impacts across people, processes, systems and operating models, and maintaining clear traceability throughout the delivery lifecycle. The role will also play a key part in supporting solution development, testing, business readiness, implementation and transition into business-as-usual operations, ensuring change is effectively embedded and delivers lasting business value.
• Given the scale, complexity and strategic importance of Project Skye, this opportunity is best suited to a highly capable Business Analyst with a proven track record of delivering within large-scale business and operational transformation programmes and who is comfortable navigating complexity, ambiguity and competing priorities

Responsibilities

• Clarify, challenge and shape business needs to maximise business value and ensure requirements support agreed integration outcomes.
• Capture, analyse and document business requirements in a clear and structured manner, ensuring a shared understanding across business stakeholders, delivery partners and third-party suppliers.
• Define and manage end-to-end scope for Project workstreams, supporting effective governance and control of scope and requirement changes.
• Maintain clear traceability of business requirements from definition through to solution development, testing, implementation and handover to business-as-usual operations.
• Support solution development activities by engaging appropriate stakeholders, helping to shape, review and validate solutions.
• Conduct business impact assessments to understand the effect of change across processes, systems, structures, controls and operating models.
• Facilitate collaboration across business, technology and third-party teams to ensure solutions align with business objectives, customer outcomes and agreed design principles.
• Analyse change requests, risks, issues and dependencies, providing clear recommendations to support informed decision-making.
• Support testing and UAT activities to ensure solutions are fit for purpose and meet agreed business requirements.
• Drive business readiness, implementation planning and post-implementation support activities to help ensure changes are successfully embedded and adopted.
• Produce high-quality analysis artefacts and apply appropriate analysis techniques to support successful programme delivery.

Requirements

• Demonstrable experience delivering business analysis within large-scale integration, migration or business transformation programmes.
• Diploma in Business Analysis or equivalent (e.g. BCS Diploma, IIBA Certifications)
• Knowledge across Standard Life products, processes, and systems
• Experience of regulatory change and working with third parties would be beneficial

Skills

Required

• Business analysis
• Requirements management
• Stakeholder management
• Impact assessment
• Traceability
• Solution development support
• Testing and UAT support
• Analysis techniques
• Communication
• Collaboration
• Autonomy
• Problem-solving

Preferred

• Experience of regulatory change
• Working with third parties