Senior Experience Designer at Thought Works in Singapore, Singapore

Responsibilities

• You will play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services.
• Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes and design systems.
• You will facilitate workshops, develop unique design strategies for products and take part in making strategic decisions at the portfolio level.
• Behind the scenes, you will apply various research methods such as context analysis, moderated interviews, experiments and user tests.
• Set up inspiring design hypotheses for delivery teams that consist of both Thoughtworkers and our customers.
• Ensure that project scope, risks and updates are regularly assessed and communicated.
• Balance client and Thoughtworker expectations by clearly communicating experience design deliverables.
• Extend your expertise to teammates by supporting less-experienced designers when possible.
• Advocate experience design expertise to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups and more.

Requirements

• Technical Skills
• You have at least 7 years of experience in all things experience design with specialities in at least three additional areas such as user research, service design, digital product design, interface design, visual design or other design-related disciplines.
• You're comfortable leading and advising research activities on experience design projects, employing different methods such as contextual inquiry, moderated interviews, experiments, user testing, etc.
• You are an experienced storyteller able to clearly present your research methods and it's findings to your stakeholders.
• Professional Skills
• You bring an inspiring, unique approach to product design and love facilitating client brainstorms and internal sessions with your team.
• You're happy to design solo or collaborate with designers/developers to create a wide range of experience design deliverables.
• You understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way.
• A knack for communicating and defining project roles to your design teammates with the ability to build confidence in others.
• A passion for contributing to the growing experience design community at Thoughtworks through peer reviews, expanding design teams' understanding of group dynamics and ensuring consistency in the quality of design.
• We would love it if you shared a portfolio link that showcases your expertise in Digital products - Web and Mobile. Enterprise / SaaS Experience in your field is essential.
• Please share a portfolio link that showcases your expertise in digital products – web and mobile. Enterprise / SaaS experience in your field is preferred.

Skills

Required

• experience design
• user research
• service design
• digital product design
• interface design
• visual design
• leading and advising research activities
• contextual inquiry
• moderated interviews
• experiments
• user testing
• storytelling

Preferred

• Enterprise / SaaS experience