Invoice to Cash Senior Lead Analyst at Johnson & Johnson in North Ryde, New South Wales, Australia

Job description

• “Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.
• As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.
• At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.
• This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.
• The I2C Senior Lead Analyst - Collections is accountable for driving strategic Accounts Receivable outcomes for assigned markets through proactive business partnership, AR performance management, risk mitigation, cash flow optimization, stakeholder engagement, governance and continuous improvement. This is a PG26 individual contributor role with significant influence across Commercial, Finance, Customer Service, Supply Chain and market leadership teams.

Responsibilities

• 1. Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
• Business Partnership & Commercial Engagement
• Serve as the primary I2C partner to Commercial, Finance, Customer Service, Supply Chain, and market leadership.
• Accountable for overall AR health and collections performance across assigned markets including DSO, past-due balances, dispute aging, unapplied cash and cash collection outcomes.
• Present AR performance, cash forecasts, key risks and recommended actions during market and leadership reviews.
• Serve as the primary escalation point for significant AR, collections and customer risk matters.
• Influence business decisions by providing recommendations on customer risk, payment trends, dispute resolution strategies, and collection priorities.
• Ensure alignment between collections strategies and broader commercial, market, and enterprise objectives.
• Strategic Portfolio Ownership & Market Engagement
• Own and oversee strategic, high-revenue, high-risk, or market-critical customer portfolios, including government, public sector, and complex commercial accounts.
• Develop and drive execution of customized collection and dispute resolution strategies.
• Monitor AR metrics and identify emerging risks.
• Balance cash acceleration objectives with customer experience and business priorities.
• Forecasting, Analytics & Risk Management
• Lead AR forecasting and cash collection outlook reviews.
• Analyze customer payment behavior and portfolio trends.
• Present actionable insights and recommendations to market and regional leadership.
• Recommend credit holds, payment plans, escalation actions, and risk mitigation strategies.
• Compliance, Governance & Risk Accountability
• Act as the primary steward of financial, operational, and reputational risk within the collections scope.
• Ensure robust internal controls, audit readiness, and high-quality documentation across team and portfolio activities.
• Review and approve exception handling, customer agreements, and non-standard decisions in accordance with policy and governance frameworks.
• Capability Building, Transformation & Continuous Improvement
• Lead continuous improvement initiatives to enhance collections effectiveness, efficiency, and customer experience and insights.
• Champion adoption of new tools, analytics, automation, and ways of working.
• Contribute to development of global collections policies, playbooks, and governance models.
• Support pilot initiatives, change management, and scaling of best practices across markets.
• Perform other tasks as assigned.

Requirements

• Education
• Bachelor’s degree or equivalent is required, preferably in Accounting or Finance or related business discipline.
• CPA, CMA, MBA or other relevant professional certifications are preferred.
• Experience & Background
• More than 6 years of relevant work experience, preferably in Finance, Invoice-to-Cash operations.
• Strong background in Finance, AR processes, and compliance requirements.
• Proven experience across the end-to-end Invoice-to-Cash process (ex. Cash Application, Credit, Collections, Dispute Management); with demonstrated depth in Collections & Dispute Management and experience in complex, high-value, high-risk customer portfolios.
• Experience in a shared services, BPO, or multinational environment is an advantage.
• Demonstrated experience partnering with Commercial and business leadership.
• Strong experience managing strategic customer portfolios and complex escalations.
• Experience presenting business recommendations to senior stakeholders.
• Experience leading projects, transformations, or process improvement initiatives preferred.
• Experience in a shared services, BPO, or multinational environment is an advantage.
• Skills & Competencies
• Advanced negotiation and stakeholder management skills.
• Strong financial analysis, risk assessment, and decision-making capability.
• Ability to influence cross-functional partners and drive enterprise-wide alignment.
• Strong verbal and written English communication skills, with confidence presenting recommendations to management.
• Ability to lead through ambiguity, exercise judgment, manage change, balance competing priorities and deliver results in complex and agile environments.
• Systems & Technology
• Advanced proficiency in ERP systems
• Strong command of reporting, analytics and automation tools to support collections execution, portfolio-level insights and decision making.
• Willingness to work on shifts to align with global assignment (ex. mid-shift or night-shift).
• Willingness to work onsite, with flexibility for a temporary hybrid setup where applicable.
• Other
• Foreign language capability (other than English) is a plus.
• Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Budget Management, Cash Flow Management, Collaboration, Collections, Communication, Critical Thinking, Financial Analysis, Financial Competence, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Proactive Behavior, Problem Solving

Skills

Required

• Advanced proficiency in ERP systems