Fleet Assistant at Pavion in Portland, OR

Job description

• Pavion and our family of companies is seeking a talented and motivated Fleet Assistant to join our shared services team.

Responsibilities

• Fleet Request Coordination
• Monitor shared mailboxes, Zendesk, and other case management systems for assigned requests.
• Process routine fleet requests in accordance with established procedures.
• Process requests from drivers, managers, and other employees related to fleet services.
• Maintain accurate documentation of requests, communications, and case activity within the ticketing system or shared mailbox.
• Follow up on outstanding requests and ensure timely completion of assigned tasks.
• Escalate complex or urgent issues to the appropriate team member.
• Fleet Systems & Records Administration
• Maintain accurate fleet information within fleet management systems and service provider portals.
• Enter, update, and verify driver, vehicle, fuel card, and fleet-related data.
• Maintain fleet records, documentation, and electronic files.
• Process fuel card requests, replacements, cancellations, and updates.
• Support the administration of GPS systems by maintaining user and vehicle information.
• Assist with vehicle registration, licensing, and related documentation activities.
• Assist with maintaining information within Enterprise, WEX, and other fleet service provider portals.
• Submit routine requests to fleet service providers and vendors and track completion.
• Follow up on preventive maintenance notifications and communicate required actions to drivers.
• Reporting & Department Support
• Assist with the preparation of fleet reports and data updates.
• Support departmental projects and administrative activities.
• Perform other duties as assigned.
• Other duties as assigned

Requirements

• 0-2 years’ experience in an administrative support, customer service, clerical, or related role.
• Strong organizational, customer service, and communication skills.
• Attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and ability to learn new systems and applications.
• Experience with ticketing systems, shared mailboxes, or customer service platforms such as Zendesk.
• Experience with data entry, recordkeeping, and business systems.

Skills

Required

• Organizational skills
• Customer service skills
• Communication skills
• Attention to detail
• Ability to manage multiple tasks
• Microsoft Office Suite
• Zendesk
• Fleet management systems
• GPS systems
• Enterprise
• WEX

Benefits

• The hourly pay range for this position is $23–$28 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.