Operations & Customer Service Coordinator at eTeam in Mississauga, ON

Job description

• Job Title: Operations & Customer Service Coordinator
• Location: On-site (5 Days/Week)
• Location: Mississauga, ON L5N 6P9
• Duration: 12 Months
• We are seeking a Temporary Operations & Customer Service Coordinator to support daily operations during a maternity leave coverage period. This role will be responsible for customer service, order management, logistics coordination, inventory reporting, and general operational support to ensure smooth business continuity.
• The ideal candidate will work closely with Operations, Commercial, Finance, Accounting, and Logistics teams to manage customer requests, monitor open orders, support inventory activities, and coordinate operational processes.

Responsibilities

• • Monitor and manage open customer orders and provide timely order status updates.
• • Coordinate customer requests, shipment inquiries, and issue resolution.
• • Maintain standing orders and scheduled customer shipments.
• • Escalate customer-impacting issues to appropriate internal teams.
• • Support customer communication activities and operational updates.
• • Review and monitor open purchase orders.
• • Coordinate inbound shipments and receiving activities.
• • Track backorders, supply disruptions, shipping exceptions, and carrier issues.
• • Support shipment documentation and shipping compliance requirements.
• • Submit freight and carrier claims as needed.
• • Assist with vendor and facility issue coordination.
• • Perform weekly inventory reviews and monitor stock levels.
• • Identify shortages, replenishment requirements, and inventory risks.
• • Review lot-controlled and expiring inventory.
• • Support inventory reporting, reconciliation, and audit activities.
• • Assist with physical inventory counts and customer inventory reports.
• • Maintain operational trackers, reporting files, and administrative records.
• • Support regulatory, audit, and compliance documentation requests.
• • Track action items and follow up on unresolved issues.
• • Collaborate with Operations, Commercial, Finance, Accounting, and Logistics teams.
• • Participate in knowledge transfer sessions before the transition period.

Requirements

• • 2 years of experience in customer service, operations, supply chain, logistics, or order management.
• • Experience working with ERP systems, order management systems, or inventory management systems.
• • Strong Microsoft Excel and Microsoft Office skills.
• • Previous experience working with QuickBooks.
• • Strong organizational skills with the ability to manage multiple priorities.
• • Excellent communication and problem-solving skills.
• • Strong attention to detail and ability to maintain accurate documentation.
• • Ability to work independently with limited supervision.
• • Ability to work onsite 5 days per week.
• • Experience supporting life sciences, healthcare, diagnostics, manufacturing, or distribution environments.
• • Experience with inventory control and supply chain processes.
• • Experience working with SharePoint and reporting tools.
• • Familiarity with purchase orders, shipping documentation, and vendor coordination.

Skills

Required

• Customer service
• Order management
• ERP systems
• Order management systems
• Inventory management systems
• Microsoft Excel
• Microsoft Office
• QuickBooks
• Organizational skills
• Communication skills
• Problem-solving skills
• Attention to detail

Preferred

• Life sciences industry experience
• Healthcare industry experience
• Diagnostics industry experience
• Manufacturing industry experience
• Distribution environment experience
• Inventory control
• Supply chain processes
• SharePoint