Product Analytics Manager at EXL in United States

Job description

• We are seeking a hands-on Issuance Leakage Analytics Lead to identify and quantify lost issuance opportunities across the customer acquisition and application journey. The role will focus on uncovering leakage points throughout marketing funnels, customer journeys, underwriting pathways, and demand generation processes to drive growth in originated accounts and funded volume. The ideal candidate possesses strong funnel analytics expertise, web analytics experience, and a consulting mindset capable of moving from problem identification to actionable business recommendations.
• Work Location: San Francisco, CA
• Work Mode: Hybrid (2-3 days/week in office)
• Salary Range: $130K/Yr - $150K/Yr Base + Annual Bonus
• The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process
• For more information on benefits and what we offer please visit us at US Careers and Benefits

Responsibilities

• Identify issuance leakage opportunities throughout acquisition, application, approval, and funding funnels.
• Quantify business impact associated with customer drop-off, under-penetration, and missed demand.
• Analyze customer journeys across digital channels to identify friction points, conversion gaps, and behavioral patterns.
• Conduct funnel diagnostics and root-cause analyses to isolate drivers of conversion loss.
• Develop measurement frameworks to monitor funnel performance and leakage trends.
• Partner closely with Product, Marketing, Credit Risk, Operations, and Engineering teams to implement improvements.
• Design and evaluate experiments aimed at improving approval rates, customer conversion, and funded volume.
• Build executive-ready dashboards and business reviews tracking leakage, conversion, and growth opportunities.
• Translate analytical findings into prioritized business recommendations with quantified impact estimates.
• Support business case development for strategic growth initiatives.

Requirements

• 5+ years of experience in Funnel Analytics, Digital Analytics, Marketing Analytics, Conversion Optimization, Product Analytics, Growth Analytics, or Customer Journey Analytics.
• Advanced proficiency in analytics tools and programming languages (SQL,Python, R, or similar)
• Strong analytical problem-solving skills.
• Experience working with web analytics platforms such as: HEAP (preferred), Google Analytics etc.
• Experience performing funnel analysis and conversion optimization.
• Strong communication and consulting skills.
• Ability to independently identify opportunities and influence stakeholders.
• Master’s degree in economics, mathematics, computer science/engineering, operations research, or related analytics areas; candidates with BA/BS degrees in the same fields from top-tier academic institutions are also welcome to apply.
• Adapting To Change
• Attention To Consistency
• D3 Data Visualization
• Interpersonal Dynamics with Coworkers
• Results Orientation
• SQL Analysis
• Statistical Analysis
• Time Management Skills
• Working under Pressure
• Writing Communication Skills

Skills

Required

• Strong analytical problem-solving skills

Preferred

• HEAP (preferred)