Assistant Sales Manager - Savannah at Palmetto Moon in Savannah 010 - Pooler, GA 31322

Job description

• Position Type
• Full Time
• Description
• The Assistant Sales Manager is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered.
• All Assistant Sales Managers will be accountable for executing a set of Shared Responsibilities outside of their assigned department of responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results. This position is non-exempt, paid at an hourly rate.

Responsibilities

• Sales & Financial Performance
• Assist Store Sales Manager in achieving sales goals and objectives
• Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
• Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)
• Monitor store labor on a daily and weekly basis, adjusting to meet plan or business needs
• Remain informed of Key Performance Indicators (KPI’s) for the store, understanding how each is impacting the business daily/weekly.
• Customer Service
• Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
• Train and coach team to offer expected level of customer service in order to drive sale performance
• Handling customer complaints professionally, striving to resolve them promptly and satisfactorily
• Appropriately and timely follow up to customer concerns and inquiries
• Team Leadership
• Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
• Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
• Adjust team priorities to meet goals and company/store initiatives
• Offer on the spot coaching to team members in order to correct actions or offer training
• Communicate employee concerns to the appropriate leadership within a timely manner
• Talent Management
• Take an active role in store staffing through recruiting and interviewing
• Perform orientation and training for new team members as needed
• Be well versed in company expectations for performance management, utilizing resources as needed
• Appropriately coach and address associate performance through formalized process
• Take an active role in year-end employee review process if or when needed
• Product Knowledge & Visual Merchandising
• Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.
• Train team members on merchandise features and selling techniques
• Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.
• Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
• Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development
• Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
• Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
• Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more

Requirements

• Required Skills/Abilities
• 2+ years of previous leadership experience, preferably in a retail setting
• Shown motivation and delegation skills along with proven ability to hold team members accountable
• Confident, proactive and willingness to take on workplace challenges
• Ability to multi-task and change priorities as necessary in order to keep team focused on business needs
• Strong verbal communication, and the ability to convey important information clearly and effectively
• Quick decision-making and problem-solving abilities, specifically in terms of customer service
• Ability to read key reporting and learn company POS system with standard training

Skills

Required

• Motivation and delegation skills
• Ability to hold team members accountable
• Strong verbal communication