Director Operations (Own Brands) at ASM in US-VA-Chesapeake

Job description

• Director Operations
• At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic & talented Director of Operations to be responsible for executing overall operational strategy, overseeing the Business Unit P&L and business metrics and driving accountability of back-office teams in support of the Business Unit. The Director, Operations leads performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem-solving and process development. Focus on defining measurable results for the organization that enables and supports outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.
• Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
• The Director, Operations is responsible for executing overall operational strategy, overseeing the Business Unit P&L and business metrics and driving accountability of back-office teams in support of the Business Unit. The Director, Operations leads performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem solving and process development. Focus on defining measurable results for the organization that enable and support outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Responsibilities

• Responsibilities will include research, validation and optimization of operations data from due diligence during M&A, the creation of business development materials, identifying opportunities across clients and being involved in the development of new products within the division (project management, design, product testing, etc.).
• Harness the operational capabilities of the organization to drive programs and processes while driving budgetary discipline. Establish asset management capabilities within teams.
• Build processes and infrastructure to enable scalable, measurable and profitable growth.
• Capture and manage data for teams around forecasting, financials actuals, employee retention, revenue per employee, YOY financials and operational trending and customer satisfaction.
• Make adjustments and optimize service quality to maximize our one-to-one consumer interactions.
• Participate and contribute to all growth components of assigned division. This includes but is not limited to merger and acquisitions diligence, business development opportunities, cross team collaboration opportunities and product development. Responsibilities will include research, validation and optimization of operations data from due diligence during M&A, creation of business development materials, identifying opportunities across clients and being involved in the development of new products within the division (project management, design, product testing, etc.). Will aid in managing annual planning cycles and annual planning meeting to align with growth objectives.
• Harness the operational capabilities of the organization to drive programs and processes while driving budgetary discipline; lead contract management; establish asset management capabilities within teams; provide monthly support to team through forecast and client invoicing process; act as liaison between division teams and back-office functions (TA, Finance, IS&T, etc.).
• Build processes and infrastructure to enable scalable, measurable and profitable growth; set expectations and interface closely with all stakeholders in the division on performance against execution goals; lead, track and manage a monthly performance scorecard for each team. Capture and manage data for teams around forecasting, financials actuals, employee retention, revenue per employee, YOY financials and operational trending and customer satisfaction.
• Make adjustments and optimize service quality to maximize our one-to-one consumer interactions; work closely with other business leaders (i.e. Talent Acquisition, Finance, Legal, etc) to maximize processes; identify gaps and best practices in operational support to improve overall performance.
• Direct Reports
• - Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
• Indirect Reports
• - May delegate work of others and provide guidance, direction and mentoring to indirect reports
• - Travel and Driving are not essential duties or functions of this job

Requirements

• Bachelor's Degree or equivalent experience required; MBA Degree or equivalent experience preferred
• 8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.)
• Previous experience managing 10+ direct reports; Ability to manage and develop a team of 10 or more employees, including direct and indirect reports
• Experience working with major retail chains, and/or experience in consumer packaged goods industry
• Excellent strategic thinking and process development skills
• Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment
• Job Will Remain Open Until Filled
• The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
• Education Level: (Required): Bachelor's Degree or equivalent experience
• (Preferred): Master's Degree or equivalent experience
• 8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.)
• Previous experience managing 10+ direct reports
• Experience working with major retail chains, and/or experience in consumer package goods industry.
• Expert level influencing skills – ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interface
• Expert level execution skills - ability to coordinate mutually agreed expectations of what is promised to the customer into measurable business results
• Expert level credibility skills – ability to use personal effectiveness to link relationships, processes, and business methodologies with cost-saving activities
• Excellent strategic thinking and process development skills
• Excellent organizational and problem-solving skills
• Excellent communication skills, both written and verbal
• Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment
• Team player with good people skills
• Ability to manage and develop a team of 10 or more employees, including direct and indirect reports

Skills

Required

• Expert level influencing skills
• Expert level execution skills
• Expert level credibility skills
• Team player with good people skills

Benefits

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off