Sales Representative at MarketWise in Baltimore, MD

Job description

• The Sales Representative will play a pivotal role in helping our company reach new sales levels and will be responsible for generating sales from existing subscribers by up-selling. Primary responsibilities for the Sales Representative will also include closing sales over the phone through cross-selling, up-selling, and bringing in new customers as well as maintaining outstanding customer relationships.

Responsibilities

• Contact potential or existing customers via phone to inform them about a product or service to drive sales.
• Maintain an expert level of knowledge of products, campaigns, and promotions so as to engage in productive conversations with subscribers/potential subscribers.
• Review manager/publisher/marketing communications, study and review notes and staying intimately familiar with the website layout and content.
• Ask probing questions in order to understand customers’ needs in order to close sales
• Enter and update customer information in the database (Salesforce, Microsoft Office Suite).
• Take and process orders in an accurate and in a highly professional manner.
• Exercise patience and a supportive approach during hostile or tense customer interactions.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Maintain meticulous customer data integrity in Salesforce.
• Protect the security and confidentiality of customer credit card information.
• Adhere to company policies and established telesales services procedures at all times.
• Collaborate and share ideas with your team and Manager.
• Other duties as assigned.

Requirements

• 1-2 year of telesales role or other sales experience preferred.
• Strong knowledge of relevant computer programs (Salesforce or similar CRM software and Microsoft Office Suite).
• Ability to learn about products and services and describe and explain them to sales prospects in order to convert them into sales.
• Superior communication and interpersonal skills.
• Ability to maintain composure and handle rejection from sales prospects.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Ability to meet or exceed individual assigned sales quotas.
• Strong attention to detail.
• Strong organizational skills.
• Proficiency with MS Outlook and Word.
• Sedentary work that primarily involves sitting/standing
• Visual acuity for reading and using the computer
• Ability to hear
• Ability to freely move about the office
• Ability to use the phone/computer/keyboard/mouse/general office equipment for extended periods of time
• Ability to communicate with others in order to exchange information
• Fluency in the English language

Skills

Required

• Strong attention to detail
• Strong organizational skills
• Proficiency with MS Outlook and Word
• Fluency in the English language

Benefits

• Salary: $55,000-$60,000