Pega Lead System Architect (LSA) at NTT DATA, Inc. in Irving, US-TX, United States

Job description

• The Pega Lead System Architect (LSA) at NTT DATA is responsible for leading production support, maintenance, and stabilization efforts for a major Pega enterprise project in Irving, Texas. This role involves acting as the technical authority for complex architectural and performance issues, managing a support team, and collaborating with US business stakeholders. Key responsibilities include troubleshooting, enforcing security compliance, overseeing platform upgrades, and ensuring zero-downtime operations. The ideal candidate will have over 10 years of enterprise IT experience, at least 5 years as a certified Pega LSA, and expert-level knowledge of Pega architecture, enterprise integrations, and modern Pega solutions. Strong communication and crisis management skills are essential. The starting salary range is $123,525 to $205,875, with eligibility for incentive compensation and comprehensive benefits.
• Req ID: 390524
• NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
• We are currently seeking a Pega Lead System Architect (LSA) to join our team in Irving, Texas (US-TX), United States (US).
• We are seeking a highly experienced, strategic, and hands-on Pega Lead System Architect (LSA) to spearhead the production support, maintenance, and stabilization efforts for a critical enterprise Pega project. In this role, you will lead a dedicated support team, interface directly with US business stakeholders, and serve as the ultimate technical authority for resolving complex architectural, integration, and performance issues.

Responsibilities

• Technical Leadership & Oversight
• Act as the primary Technical Authority and escalation point for all high-priority (P1/P2) production incidents.
• Lead a team of support and maintenance engineers, providing architectural governance and code review alignment.
• Define and enforce best practices for Pega guardrails, security compliance, and production hotfix deployments.
• Production Stabilization & Architecture
• Troubleshoot and remediate complex architectural bottlenecks, memory leaks, and severe performance issues.
• Manage infrastructure and platform health utilizing Pega PDC (Predictive Diagnostic Cloud), AWS/Cloud monitoring tools, and log analyzers.
• Oversee platform upgrades, patch applications, and structural changes to ensure zero-downtime operations.
• Client & Stakeholder Management
• Partner closely with US-based business leaders, product owners, and infrastructure teams to communicate system status and risk mitigations.
• Translate complex operational issues into business-friendly language and provide strategic roadmaps for long-term system stability.
• Conduct Root Cause Analysis (RCA) meetings for critical outages and present remediation strategies to senior leadership.
• DevOps & Release Management
• Govern the CI/CD pipeline and branching strategies using Pega Deployment Manager to ensure safe, automated hotfix deliveries.
• Collaborate with development teams to ensure smooth knowledge transfer and transition of new features into the production environment.

Requirements

• Core Pega & Leadership Experience
• 10+ years of enterprise IT experience,
• 5 + years acting as a certified Pega LSA.
• Proven track record of leading application support, maintenance, or operations for large-scale, high-volume Pega applications.
• Expert-level knowledge of Pega Architecture, Enterprise Class Structure (ECS), Security models, Agents/Job Schedulers, and async processing.
• Strong expertise in complex enterprise integrations (REST, SOAP, Kafka, JMS) and relational database tuning (Oracle, PostgreSQL, SQL Server).
• Exceptional verbal and written communication skills, with extensive experience working directly with US-based enterprise clients.
• Strong crisis management skills with the ability to lead technical teams under high-pressure outage scenarios.
• Hands-on familiarity with Pega Cloud, AWS/Azure deployments, and modern UI architectures like Pega Constellation or Theme Cosmos.
• Pega Certified Lead System Architect (PCLSA)

Skills

Required

• Pega Architecture
• Enterprise Class Structure (ECS)
• Security models
• Agents/Job Schedulers
• Async processing
• Pega PDC (Predictive Diagnostic Cloud)
• AWS/Cloud monitoring tools
• Log analyzers
• Crisis management

Preferred

• Pega Cloud
• AWS/Azure deployments

Benefits

• This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits
• NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $123,525.00 to $205,875.00This range reflects the minimum and maximum target compensation for the position across all US locations.
• Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
• This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation