Delivery Analyst at NTT DATA, Inc. in Hyderabad, IN-TG, India
- Company: NTT DATA, Inc.
- Location: Hyderabad, IN-TG, India
- Posted: Sep 22, 2026
- Type: Full-time
- Experience: 10+ years
Overview
The Delivery Analyst at NTT DATA in Hyderabad will provide L2/L3 support for Adobe ColdFusion applications, ensuring 24x7 availability and performance. Responsibilities include incident management, troubleshooting, root cause analysis, and collaboration with development, infrastructure, and business…
Job description
- The Delivery Analyst at NTT DATA in Hyderabad will provide L2/L3 support for Adobe ColdFusion applications, ensuring 24x7 availability and performance. Responsibilities include incident management, troubleshooting, root cause analysis, and collaboration with development, infrastructure, and business teams. The role requires 4–10+ years of IT experience, with at least 3 years supporting Adobe ColdFusion, and hands-on experience in application support, maintenance, and ITIL-based environments. Proficiency in ColdFusion, SQL databases, HTML, CSS, JavaScript, REST/SOAP web services, and monitoring tools is essential. The position involves working from ODCs in Noida, Bangalore, or Hyderabad, adhering to a 24x7 shift roster, and participating in on-call support. Preferred qualifications include experience with cloud-hosted applications, API integrations, DevOps, and ITIL Foundation certification.
- NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
- We are currently seeking a Delivery Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).
- We are seeking an experienced Application Support & Maintenance Engineer (L2/L3) with strong expertise in Adobe ColdFusion, web application support, SQL databases, and production incident management. The candidate will be responsible for providing 24x7 production support, maintenance, monitoring, troubleshooting, and continuous improvement of business-critical ColdFusion applications.
- The ideal candidate should possess hands-on experience supporting enterprise applications, resolving production issues, performing root cause analysis, and collaborating with development, infrastructure, database, and business teams to ensure system stability, performance, and availability.
- The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster including weekend support.
Responsibilities
- Application Support & Incident Management
- Provide L2/L3 support for Adobe ColdFusion-based applications in production environments.
- Monitor application performance, availability, and system health.
- Analyze and resolve incidents, service requests, and production issues within SLA commitments.
- Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
- Participate in major incident management and bridge calls.
- Coordinate with developers, database administrators, infrastructure teams, and business stakeholders for issue resolution.
- Support release deployments and post-deployment validation activities.
- ColdFusion Application Support
- Troubleshoot ColdFusion application errors, performance issues, and integration failures.
- Support ColdFusion services, scheduled tasks, components (CFCs), APIs, and web applications.
- Analyze application logs, server logs, and error reports to identify issues.
- Manage ColdFusion server configurations, datasource connectivity, and application settings.
- Assist development teams in diagnosing complex application defects.
- Database Support
- Support Microsoft SQL Server, Oracle, or similar relational databases.
- Troubleshoot SQL queries, stored procedures, views, and database performance issues.
- Execute data corrections and maintenance activities following change management processes.
- Support backup validation and database-related application issues.
- Maintenance & Continuous Improvement
- Perform routine application health checks and maintenance activities.
- Identify opportunities for automation and process improvements.
- Maintain support documentation, knowledge articles, SOPs, and troubleshooting guides.
- Participate in application upgrades, patches, and platform modernization initiatives.
- Recommend system improvements to enhance reliability and performance.
- Monitoring & Operations
- Monitor application services using enterprise monitoring tools.
- Review alerts, logs, and performance metrics.
- Ensure timely escalation of critical incidents.
- Support batch processing, scheduled jobs, and integrations.
- ITSM & Compliance
- Work within Incident, Problem, Change, and Service Request Management processes.
- Ensure compliance with organizational security and audit requirements.
- Maintain accurate ticket updates and documentation.
- Participate in on-call support and rotational shift schedules as required.
Requirements
- Primary Skills
- Adobe ColdFusion (2018/2021/2023 or later)
- ColdFusion Markup Language (CFML)
- ColdFusion Components (CFC)
- ColdFusion Administrator
- HTML, CSS, JavaScript, jQuery
- REST and SOAP Web Services
- Database Skills
- Microsoft SQL Server
- Oracle Database
- SQL Query Writing and Optimization
- Stored Procedures, Functions, Views
- Operating Systems
- Windows Server
- Linux (preferred)
- Tools & Technologies
- IIS / Apache / Web Servers
- Git / Azure DevOps / SVN
- ServiceNow or similar ITSM tools
- Monitoring tools such as Dynatrace, AppDynamics, Splunk, Grafana, or SolarWinds
- 4 to 10+ years of IT experience.
- Minimum 3+ years supporting Adobe ColdFusion applications.
- Experience in Application Support & Maintenance environments.
- Experience working in ITIL-based production support organizations.
- Hands-on experience with incident, problem, and change management processes.
- Experience supporting customer-facing web applications.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication.
- Ability to work independently in high-pressure production environments.
- Strong stakeholder management and customer service orientation.
- Ability to work in rotational shifts and provide on-call support.
- Experience supporting cloud-hosted applications (Azure or AWS).
- Knowledge of API integrations and middleware interfaces.
- Experience with application performance tuning.
- Exposure to DevOps and CI/CD processes.
- ITIL Foundation certification preferred.
Skills
Required
- ColdFusion Markup Language (CFML)
- ColdFusion Components (CFC)
- ColdFusion Administrator
- HTML, CSS, JavaScript, jQuery
- REST and SOAP Web Services
- Microsoft SQL Server
- Oracle Database
- SQL Query Writing and Optimization
- Stored Procedures, Functions, Views
- Windows Server
- IIS / Apache / Web Servers
- Git / Azure DevOps / SVN
Preferred
- Linux
- Cloud-hosted applications (Azure or AWS)
- Application performance tuning
- DevOps and CI/CD processes
- ITIL Foundation certification
About NTT DATA, Inc.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.