Customer Service Rep at Valence Surface Technologies in West Springfield, Town of, MA
- Company: Valence Surface Technologies
- Location: West Springfield, Town of, MA
- Posted: Sep 21, 2026
- Type: Full-Time
- Salary: $21.00-$23.00
Overview
Review the MRP system to ensure customer order due dates are in line with required delivery dates Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
Responsibilities
- Review the MRP system to ensure customer order due dates are in line with required delivery dates
- Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
- Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
- Communicate with customers on any additional blue prints, drawings, or other items needed for processing
- Coordinate with production on obtaining ECD's for orders
- Prepare orders in ship out or other areas as needed
- Develop daily reports on orders and communicate with production
- Other duties as assigned
Requirements
- This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Persons”.
- Qualifications
- Required
- High School or better.
Benefits
- Medical, Dental, Vision, Long term Disability, Employee Assistance Program, 401(K)-3% Match, Holiday Pay
- Compensation: $21.00-$23.00