Service Operations Assistant at FilterPro USA companies in Florence, AL, USA

Job description

• The Operations Support Assistant provides administrative and operational support to the VP, Inventory Manager, and Service Operations Support Manager. This position focuses on internal operational support, data entry, reporting, and workflow coordination to help maintain efficient daily operations across the service department.
• This role is primarily office-based with limited customer interaction and supports internal teams by ensuring schedules, tickets, reports, and inventory information are accurately maintained within company systems.

Responsibilities

• Administrative Support
• Provide day-to-day administrative support to leadership and operations teams
• Answer incoming phone calls and direct calls to the appropriate department or team member
• Assist with special projects and operational tasks as assigned
• Maintain organized digital and physical records
• Scheduling & System Support
• Enter pre-built schedules into the company system
• Add warehouse tickets or dump tickets to technician schedules upon request
• Move tickets between technicians when directed by management
• Assist with maintaining accurate service schedules and ticket information
• Reporting & Documentation
• Run and distribute daily operational reports
• Pull invoices and service documentation as requested
• Assist with operational tracking and internal reporting
• Ensure accurate data entry and recordkeeping within company software
• Inventory Support
• Enter inventory transactions into company systems
• Assist Inventory Manager with inventory tracking and administrative tasks
• Maintain accurate inventory-related documentation
• Operational Coordination
• Support workflow between operations, inventory, and leadership teams
• Assist with maintaining operational organization and efficiency
• Help ensure data accuracy across service and inventory systems

Requirements

• Strong organizational and multitasking skills
• High attention to detail and accuracy
• Strong computer and data entry skills
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Ability to work independently and manage multiple priorities
• Strong internal communication skills
• Administrative or operations support experience
• Experience working with scheduling or service management software
• Basic inventory or warehouse support experience
• Experience in service-based or logistics environments preferred

Skills

Required

• Organizational skills
• Multitasking skills
• Attention to detail
• Computer skills
• Data entry skills
• Microsoft Office (Excel, Outlook, Word)
• Ability to work independently
• Communication skills

Preferred

• Administrative support experience
• Operations support experience
• Scheduling software experience
• Service management software experience
• Inventory support experience
• Warehouse support experience
• Service-based environment experience
• Logistics environment experience