Assistant Manager - Operations -Remittance Enquiries at Mashreq Corporate & Investment Banking Group in Bengaluru, Karnataka, India
- Company: Mashreq Corporate & Investment Banking Group
- Location: Bengaluru, Karnataka, India
- Posted: Sep 21, 2026
- Type: Full-time
- Experience: 8+ years
Overview
Act as the single point of accountability for high‑risk, high‑value payment investigations, ensuring end‑to‑end ownership until final resolution for London payments . Lead time‑critical investigations with potential regulatory, reputational, or financial impact, prioritizing cases with Central Bank …
Responsibilities
- Act as the single point of accountability for high‑risk, high‑value payment investigations, ensuring end‑to‑end ownership until final resolution for London payments .
- Lead time‑critical investigations with potential regulatory, reputational, or financial impact, prioritizing cases with Central Bank and senior management visibility.
- Mentor junior investigators and act as a subject‑matter expert for complex ISO 20022 (pacs.008/pacs.009) and legacy MT investigations.
- Demonstrate end‑to‑end expertise in payment investigation messages, including returns of funds, unable‑to‑apply cases, amendments, BCNR, recalls, RFIs, and back‑valuation scenarios across correspondent banking.
- Maintain strong working knowledge of both outward and inward remittance flows, ensuring accurate investigation, response, and resolution.
- Perform Quality checks for CPC processes and publish Daily, Weekly & Monthly MIS and dashboard.
- Analyzing recurrent queries and working with managers to suggest process improvements to reduce repetitive queries.
- Share proper feedback with the processing team.
- Ensure timely RCSA performed for all CPC processes and uploaded in PRISM for UAE and IBG locations.
- Lead and coach investigators, allocating workload effectively, monitoring productivity, and ensuring timely case closure without compromising control standards.
Requirements
- Graduate with at least 7-8 years of diversified experience in banking operations covering a wide range of banking products and services.
- Good working knowledge of banking processes and systems.
- Strong analytical, communication & presentation skills.
- Awareness of Compliance/AML/Regulatory Requirements.
- Conversant with the in-house various operating systems.
- Good computer skills and process understanding
- Effective decision making & conflict handling.
Skills
Required
- Analytical
- Communication
- Presentation
- Decision making
- Conflict handling
- Leadership
- Coaching
- ISO 20022 (pacs.008/pacs.009)
- Legacy MT investigations
- Payment investigation messages
- MIS and dashboard creation
- PRISM