Automotive Service Advisor at McGrath Imports Parent in Chicago, IL

Job description

• McGrath City Honda is seeking a motivated and high-performing Service Advisor to join our fast-paced service team. This role is ideal for someone with strong sales ability, a customer-first mindset, and the drive to succeed in a busy dealership environment.

Responsibilities

• Greet customers promptly and professionally, ensuring a positive service experience from start to finish
• Effectively recommend and sell service and maintenance needs based on vehicle inspections
• Maintain strong Customer Satisfaction Index (CSI) scores while achieving sales goals
• Communicate clearly with customers regarding service recommendations, timelines, and costs
• Coordinate with technicians and service staff to ensure efficient workflow
• Handle a high volume of customers while maintaining attention to detail and organization
• Follow up with customers to ensure satisfaction and build long-term relationships

Requirements

• Proven experience as a Service Advisor or in a similar automotive service/sales role
• Strong sales background with the ability to meet and exceed performance goals
• Excellent customer service skills with a focus on delivering high CSI results
• Ability to multitask and perform well under pressure in a fast-paced environment
• Strong communication and interpersonal skills
• Team-oriented with a strong work ethic and positive attitude

Skills

Required

• Customer service
• Communication
• Interpersonal skills
• Team-oriented
• Work ethic
• Positive attitude
• Multitasking
• Performance under pressure

Benefits

• Competitive compensation with performance-based incentives
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) plan
• Stable, long-term career opportunity with a reputable dealership
• Supportive team environment with proven employee longevity