Lead Medical Assistant - Littleton, NH at ConvenientMD in Littleton, New Hampshire, United States

Job description

• As a Lead Medical Assistant at our Littleton, New Hampshire urgent care clinic, you will play a pivotal role in supporting the clinic’s daily operations while providing clinical leadership and guidance to the medical assistant team.
• The ideal candidate will have a strong background in healthcare, team leadership, and workflow coordination, and must be a certified or registered Medical Assistant (CMA/RMA).
• This is a dual-role position: in addition to lead responsibilities, you will remain an active member of the clinical team, working scheduled clinical shifts alongside your peers and supporting high-quality patient care.
• This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong team-player, and thrive in a fast-paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!

Responsibilities

• Operational Supervision: Oversee and optimize daily clinic operations to ensure efficient and effective patient care.
• Assist with scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.
• Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
• Enforce clinic policies and procedures to ensure compliance with regulatory standards.
• Act as the point of contact for any patient feedback, working with the Medical Leadership team to address concerns.
• Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.
• Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.
• Team Leadership: Recruit, train, supervise, and engage clinic staff, fostering a positive and collaborative and supportive work environment.
• Support performance evaluations and provide ongoing feedback to enhance staff development.
• Foster teamwork and effective communication among all clinic team members.
• Strategic Planning: Collaborate with the Practice Manager and Regional Leadership team (Director of Operations & Medical Director) to contribute to the development and execution of strategic initiatives.
• Analyze market trends and competitive landscape to identify growth opportunities.
• Implement strategies to enhance the clinic's market presence and community engagement.
• Quality Assurance: Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
• Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
• Communication and Collaboration: Partner with your Regional Leadership along with corporate resources to ensure effective communication and goal alignment.

Requirements

• Team leader: Demonstrated ability to mentor, support, and positively influence a clinical team.
• Experience in similar roles: Demonstrated experience in a lead or supervisory capacity within a healthcare setting.
• Driven and self-motivated: Ability to work independently, possess a level of initiative and enthusiasm to help drive results.
• Effective communicator (written and verbal) and cross collaborator: Ability to establish and maintain positive relationships with team members and stakeholders across the organization.
• Knowledge of healthcare or adjacent industry: Familiarity with medical terminology, clinical workflows, and patient care practices.
• Technically savvy: Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
• Availability: Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic regularly.
• Previous lead, supervisory, or mentoring experience.
• Experience supporting onboarding and training of clinical staff.
• Experience with inventory management, clinic inspections, or quality initiatives.
• Experience with When to Work, Clockwise, ADP, and Envi.

Skills

Required

• Team leadership
• Workflow coordination
• Cross-collaboration

Benefits

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more