Customer Service Advisor at SGS in Galway, , Ireland

Job description

• The Customer Service Advisor will represent our client within one of our awarded Government Services, providing information and support to members of the Small Public Service Vehicle (SPSV) Industry. These calls typically involve scheduling SPSV vehicle inspections, managing booking amendments, and processing payments securely through the CRM system. The successful candidate will be expected to:
• Handle incoming customer calls and provide accurate information, support, or guidance
• Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines at all times
• Accurately update customer records and input data into internal systems
• Maintain high customer satisfaction by delivering a professional and courteous service
• Communicate effectively with internal departments to support efficient issue resolution
• This is not a definitive list of duties.

Responsibilities

• Handle incoming customer calls and provide accurate information, support, or guidance
• Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines at all times
• Accurately update customer records and input data into internal systems
• Maintain high customer satisfaction by delivering a professional and courteous service
• Communicate effectively with internal departments to support efficient issue resolution

Requirements

• The ideal candidate for this role is someone who has experience in Customer Service oriented roles.
• The successful candidate should have the following qualifications and experience:
• Leaving certificate and/or FETAC 5 skills certificate
• At least 1 year of Customer Service Experience
• Excellent communication skills (verbal and written)
• Strong Computer Skills & general PC Proficiency
• Problem‑solving abilities
• Excellent communication and people skills are vital to this role
• Previous Contact Centre experience is an advantage but not essential
• Irish Speaker is an advantage
• To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

Skills

Required

• Problem-solving abilities

Preferred

• Irish Speaker is an advantage

Benefits

• At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
• Pension scheme + Life Assurance
• 22 Days Annual Leave (increasing with service) plus bank holidays
• Length of Service Awards
• Health & Wellbeing initiatives
• Bike to work & Taxsavers tickets for Rail/Bus/Luas