Software Engineer Global at Southwest Airlines in India Office
- Company: Southwest Airlines
- Location: India Office
- Posted: Sep 21, 2026
- Type: Full-time
- Experience: 5+ years
- Visa sponsorship available
Overview
Design, write program code, test, document, and implement functionally appropriate, technically sound, and well-integrated application systems in accordance with Customer requirements, organizational methodologies, and standards. Respond to production problems and implement immediate resolution effo…
Job description
- Design, write program code, test, document, and implement functionally appropriate, technically sound, and well-integrated application systems in accordance with Customer requirements, organizational methodologies, and standards. Respond to production problems and implement immediate resolution efforts across technology areas.
Responsibilities
- Apply knowledge and skills of software development and testing effectively to solve a range of problems
- Work alongside other engineers on the team to elevate technology and consistently apply best practices
- Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals
- Document each aspect of a system or application as a reference for future upgrades and maintenance
- Determine and assess the needs of the user and then create software to meet the requirements
- Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills
- Work in an agile environment to deliver high-quality software
- Prepare and install solutions by determining and designing system specifications, standards, and programming
- Mentor junior members on the team
- Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice
- May perform other job duties as directed by Employee's Leaders
Requirements
- Python software development and API development (3+ years)
- Strong understanding of AI/ML concepts including LLMs, prompt engineering, embeddings, vector search, RAG, and model evaluation
- AWS development experience including Lambda, S3, CloudWatch, API Gateway, and event-driven services
- SQL, data analysis, and database development
- Testing, troubleshooting, observability, telemetry analysis, and DevOps fundamentals
- Build AI-enabled platform capabilities supporting agent monitoring, evaluations, recommendations, and observability.
- Develop integrations across AgentCore, Amazon Q, Connect, observability platforms, and enterprise services.
- Contribute to AI product reliability while gaining hands-on experience building next-generation AgentOps capabilities.
- Intermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
- Ability to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems
- Intermediate knowledge of at least one required programming language
- Ability to partner, communicate, and negotiate with various Technology or partner Teams
- Ability to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
- Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
- Ability to mentor others to do the same
- Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences
- Python software development and API development (3+ years)
- Strong understanding of AI/ML concepts including LLMs, prompt engineering, embeddings, vector search, RAG, and model evaluation
- AWS development experience including Lambda, S3, CloudWatch, API Gateway, and event-driven services
- SQL, data analysis, and database development
- Testing, troubleshooting, observability, telemetry analysis, and DevOps fundamentals
- LangGraph, LangChain, CrewAI, AutoGen, or similar Agentic AI frameworks
- OpenTelemetry, Grafana, or monitoring platforms
- React, TypeScript, and dashboard development
- Machine Learning model development or MLOps experience
- Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
- Required: Intermediate-level experience, fully functioning broad knowledge in software engineering
- 2-5 years of relevant work-related experience
- Python software development and API development (3+ years)
- Strong understanding of AI/ML concepts including LLMs, prompt engineering, embeddings, vector search, RAG, and model evaluation
- AWS development experience including Lambda, S3, CloudWatch, API Gateway, and event-driven services
- SQL, data analysis, and database development
- Testing, troubleshooting, observability, telemetry analysis, and DevOps fundamentals
- LangGraph, LangChain, CrewAI, AutoGen, or similar Agentic AI frameworks
- OpenTelemetry, Grafana, or monitoring platforms
- React, TypeScript, and dashboard development
- Machine Learning model development or MLOps experience
Skills
Required
- Ability to take on multiple assignments
- Ability to mentor others
- Python
- API development
- AI/ML concepts
- LLMs
- prompt engineering
- embeddings
- vector search
- RAG
- model evaluation
- AWS
About Southwest Airlines
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.