Guest Experience Assistant / Concierge at Sonesta International Hotels in Nautilus Sonesta Miami Beach , FL
- Company: Sonesta International Hotels
- Location: Nautilus Sonesta Miami Beach , FL
- Posted: Sep 21, 2026
- Type: Full-time
- Salary: $20.00 hourly
Overview
What this role is all about Hospitality is all about creating memorable experiences — and our Guest Experience team helps guests make the very most of their stay. As a Guest Experience Assistant / Concierge, you’ll provide personalized recommendations, local expertise, and exceptional guest service …
Job description
- What this role is all about
- Hospitality is all about creating memorable experiences — and our Guest Experience team helps guests make the very most of their stay. As a Guest Experience Assistant / Concierge, you’ll provide personalized recommendations, local expertise, and exceptional guest service while helping create seamless and unforgettable experiences both inside and outside the hotel.
- This role is perfect for someone who loves connecting with people, thrives in a fast-paced hospitality environment, and enjoys going above and beyond to make every guest feel cared for. From restaurant reservations and transportation arrangements to local recommendations and VIP experiences, you’ll help bring the destination to life for our guests.
- If you’re outgoing, resourceful, and passionate about hospitality and guest engagement — we’d love to meet you.
Responsibilities
- Provide personalized guest service and local recommendations including dining, entertainment, attractions, transportation, shopping, and destination experiences.
- Assist guests with reservations, tickets, transportation arrangements, directions, and special requests throughout their stay.
- Build strong relationships with local businesses, restaurants, entertainment venues, transportation providers, and tourism partners to enhance guest experiences.
- Support VIP arrivals, special occasions, amenities, group guests, and elevated hospitality experiences as needed.
- Respond quickly and professionally to guest requests, service recovery situations, and operational concerns to ensure exceptional guest satisfaction.
- Maintain strong knowledge of hotel amenities, services, promotions, local events, and destination information.
- Coordinate closely with Front Desk, Bell Services, Valet, Housekeeping, Food & Beverage, and hotel leadership teams to support seamless guest experiences.
- Assist with package handling, luggage coordination, transportation support, and lobby guest service operations as needed.
- Maintain cleanliness, organization, and presentation standards across concierge desks, lobby spaces, and guest-facing areas.
- Support guest loyalty initiatives and personalized hospitality experiences aligned with Sonesta’s People People culture.
- Help create a warm, welcoming, polished, and service-focused environment for every guest interaction.
- Any other duties as assigned.
Requirements
- Previous concierge, hotel, hospitality, guest service, luxury service, tourism, or customer service experience preferred.
- Strong communication, interpersonal, and relationship-building skills with a polished and professional presence.
- Excellent knowledge of local attractions, restaurants, transportation, nightlife, entertainment, and destination experiences preferred.
- Ability to multitask and thrive in a fast-paced hospitality environment.
- Strong problem-solving skills with the ability to anticipate guest needs and create personalized experiences.
- Experience using reservations systems, guest service platforms, and hotel operational systems preferred.
- Positive, outgoing, and service-driven mindset with exceptional attention to detail.
- Ability to work collaboratively across departments and support overall hotel operations.
- Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.
- A passion for hospitality, guest engagement, relationship-building, and creating unforgettable guest experiences.
Skills
Required
- Communication
- Interpersonal skills
- Relationship-building
- Problem-solving
- Multitasking
- Attention to detail
- Collaboration
- Positive attitude
- Service-driven mindset
- Reservations systems
- Guest service platforms
- Hotel operational systems
Benefits
- At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation & Sick Time
- Paid Parental Leave
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability
- Hospital Indemnity, Critical Illness & Accident Insurance
- Educational Assistance
- Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
- Additional Perks & Employee Discounts
- $20.00 hourly
About Sonesta International Hotels
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting). At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.