Technical Account Manager Analyst (New Grad) at Okta in Chicago, Illinois

Job description

• Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
• This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
• The Technical Account Manager Analyst role is vital in scaling how we drive success across Auth0 and adjacent technologies. This role sits within the Auth0 product unit at Okta, supporting the large and growing volume of customers in our digitally-led engagement model to help maximize the value of their investment.
• This position is for individuals who wish to build their career in a customer-facing, technically-minded SaaS team. We don’t expect that you have all the experience already; you will have time to work towards various product certifications and training to develop your ability to work with diverse accounts and grow your technical understanding. With that in mind, we are seeking individuals who are curious by nature with a blend of “hard” and “soft” skills, eager for the opportunity to grow their careers in tech.
• In return, you will have support from management and teams across the organization to develop a winning formula. We utilize best-in-class applications including Gemini, NotebookLM, Slack, Salesforce, Gainsight, Tableau, Google Workspace, Looker, Zoom, as well as in-house tooling to help you succeed.
• Note: This is a hybrid role. This individual will be expected to come to Okta’s Chicago office (123 N Wacker Dr) at least 2 days per week.

Responsibilities

• Execute proactive outbound playbooks to select customers related to product activation and essential security features.
• Plan and co-host webinars to complement asynchronous communication with live 1:many touch points.
• Provide timely, professional, prescriptive responses to inbound customer inquiries.
• Help customers achieve their technical goals by sharing best practices that are rooted in both security and seamless user experience.
• Support the wider team to execute 1:many programs that remove roadblocks and enable ongoing product adoption among our customer base.
• Continuously familiarize yourself with Okta’s product offerings and industry trends.
• Earn certifications
• Partner with adjacent teams such as Support, Customer Success (CS), and Digital Growth to offer customers a holistic experience.
• Leverage AI assistants to do all of these things efficiently, at scale.

Requirements

• Bachelor's degree in Information Systems, General Engineering, Computer Science or related field preferred.
• Analytical and problem-solving minded, detail and results-oriented, and a quick learner.
• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.
• Excellent verbal and written communication skills
• Ability to set clear expectations and respectfully challenge assumptions
• Ability to diffuse tense situations
• Curiosity for – and eagerness to learn – new technologies, tools, or platform capabilities in order to apply them to meet customer needs.
• Familiarity with AI assistants and prompt engineering.
• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data.
• Basic familiarity with Identity and Access Management (IAM) concepts and security principles for enterprise IT and consumer applications.
• Basic knowledge of the software development lifecycle, as well as interest in cloud-based infrastructure, solution design, integrations, and digital security.
• An interest in influencing customer behavior and health metrics to drive mutual success.
• Familiarity with SaaS platforms and services, their adoption, integration, and ongoing use.
• Experience in any of the following: Technical Support, Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar roles is a plus.
• Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen.

Skills

Required

• Ability to diffuse tense situations

Benefits

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community
• We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
• Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
• The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$84,000—$126,000 USD