Fully Remote Customer Service Agent at Disabled Veteran Solutions in FL, USA

Job description

• Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work)
• At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day.
• We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs.
• This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive.

Responsibilities

• You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.
• Answering inbound calls and delivering a positive, solution-focused customer experience
• Assisting with basic technical troubleshooting and creating support tickets when needed
• Scheduling appointments at designated service locations
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent, high-quality service in a structured, supportive environment

Requirements

• We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team.
• High school diploma or GED required (additional education preferred)
• Prior remote customer service experience, especially in call-based environments
• Strong verbal communication skills and ability to quickly build rapport
• Ability to troubleshoot basic technical issues independently
• Comfort working remotely with minimal supervision
• Ability to read and follow directions completely
• Ability to complete an extensive credentialing and background check process
• In Depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word)
• Must be able to read, understand and speak English fluently
• Bilingual (English/Spanish) candidates are strongly encouraged to apply

Skills

Preferred

• Bilingual (English/Spanish)